概要

I have professional work experience in Business Development,Corporate Sales,Area Sales Management, Customer Care, ,Front office and back office customer care management, Process Controlling, Complaint Investigation and resolution and Documentation. This Whole experience lies in world's top Multinational Organisations like Etisalat UAE, Mobilink (Subsidiary of world's 7th largest organisation Wimplecom) and NIB (Bank of Singapore).

工作经历

公司标识
Relationship Manager
Em-Routes Technologies
Aug 2019 - 代表 | Dubai, United Arab Emirates


Fleet Management, Trainings to increase profit, Managing
tasks and routes, Strategies to fuel efficiency, Develop
reporting system

公司标识
Key Accounts Manager
Etisalat (UAE)
Apr 2015 - Aug 2019 | Dubai, United Arab Emirates


Growth Path:
April2015 to Dec2015------Field Sales Executive
Jan1016 to june2016------ Corporate Sales Executive
July2016 to Current----------Key Accounts Manager
 Corporate Sales and telecommunication needs management for SMB sector.
 Company account management and responsible for bringing new business and growing revenue.
 Coordination with small medium business managements and suggestion of appropriate product.
 Field sales and after sales services for individual Laval and corporate Laval.
 Face to face meeting to clients and develop business and getting strong follow-up with clients.
 Making MIS of client base about client requirements for future use.
 Field Sales and door to door facilitation to retain strong relationship with clients.
 Making strong pipeline to meet monthly and quarterly sales targets.
 To maintain MIS to analyze perfect leads and pipelines as well as for client portfolio.
 Conduction of training and development program for new hires.
 Making follow-ups for all pending corporate cases and keeping up-to-date with customers.
 Preparing team sales performance report and intimate individuals about target status.
 Ensuring high level of customer satisfaction for long term relations.
 Handling complaints and forwarding to concerns. And keeping all related records.
 Follow-ups with installments of customers to ensure channel sales.
Achievement: Got promotion within one year from sales executive to corporate sales executive.

公司标识
Team Coordinator(Help Line)
Mobilink GSM (PMCL)
Apr 2009 - Mar 2015 | Islamabad, Pakistan

Last designation as Team Lead (Call Center/Customer Services)
Total Tenure: 06 Years (April 2009 to March2015)
Growth Path:
April2009 to May’2013 Field Sales and Customer Services Representative (Front & Back-end Operations)
June 2013 to March2015 Team Lead (Call Center/Customer Services)
Responsibilities:
Contact Center/Customer Care and Sales department:
• Act as a liaison between customers and the organization
• Handle customer queries and complaints
• Provide excellent Customer Service with the highest degree of professionalism
• Responsible for assigned sales targets (daily, weekly, monthly, quarterly and annually)
• Operating Internet, Updating all records and documents (Hard copy as well as Soft copy) and Data Entry
Team Lead Responsibilities
• Team management of the Sales and customer services.
• Maintaining own performance as well as helping team members to achieve defined KPI’s
• Corporate account management (CAM) services, providing excellent services to existing customers and Upselling of company’s packages and services.
• Making strong and long term relation with corporate customers and generating new leads and business and completing sales target.
• Filed work for already generated leads from team and meeting with new customer to generate business.
• Involved in conducting daily analysis
• Supervised a team of highly skilled Executives that meets business requirements and standards,
• Assisted in designing ways to increase productivity through competition, and quality through trainings and TNAs
Investigation and Resolution (IRU) Department;
• Timely resolution of customer complaints and backend support of call center
• Forwarding unresolved issues to other network units.
• Gprs Troubleshooting.
NPS (Net Promoter Score) projects;
• Maintaining NPS score of team and training team members to improve NPS
Service Center Department:
• Front end customer handling in service centers (offices).
• Resolving is

公司标识
Relationship Officer
NIB Bank Limited
Apr 2008 - Mar 2009 | Rawalpindi, Pakistan

Worked as a Relationship Officer:
(NIB bank is a bank of Singapore rendering banking services in Pakistan)
Sales Department:
• Direct Field sales of bank products Like Small Business Loan, Mortgage Loan etc.
• Making long term good relation with customer and provide banking solutions at their door step.
• Meeting sales targets.
Collection Department:
• Making collection for already sold loan in each month
• Meeting sales targets and forwarding delay instalment cases to related departments.
• Cash collection of customer at their door step.

学历

Riphah International University
硕士, , MS/MBA in Finance‎
Finance
2008
University of the Punjab
学士, 贸易学士, B-COM Banking and Finance‎
Banking & Finance
所占比重 57%
2005

技能

熟练 Ability To Support Staff
熟练 Analytical Skills
熟练 Business Development Strategies
中级 Business Sevelopment
熟练 Client Dealing
中级 Commercial Business
熟练 Communication Skills
中级 Complaint Investigations
熟练 Concept of Operations
熟练 Customer Analysis
熟练 Customer Service Management
熟练 Customer Service Skills
中级 Document Processing
熟练 Excellent Sales And Negotiation Skills
熟练 Financial knowledge
熟练 Fincane Reporting
熟练 Fluent In English
熟练 Fluent In English Urdu
熟练 Followup
中级 Front to Back Office
熟练 Good planning and organizational skills
熟练 Great Listener
熟练 Hiring Team Building
中级 Key Account Management
熟练 Lab Knowldge
熟练 Monitoring Skills
熟练 Official Assignments
熟练 Operations Development
熟练 Proficient In Outlook
熟练 Quality Assurance Process
熟练 Self Motivated
熟练 Strong Ability To Follow Directions
熟练 Strong Attention To Detail
熟练 Strong Leadership Skill
熟练 Strong Written Communica
熟练 Team Building
熟练 Team Management
熟练 Telephone Reception
熟练 المهارات الهاتفية

语言

熟练 旁遮普语
熟练 乌尔都语
熟练 英语

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