Resolve the customer problem.
Provide technical and emotional support to customer.
Broadband technical support.
EVO technical support.
Command on Seibel.
Use different portals.
a) PCRM(PTCL customer relation management)
b) AAAportal (Authentication, Authorization,Accounting)
c) ICBS (intelligence Convergent Billing System)
d) ICMS (Integrated Customer Management System)
e) Support MMBB

Hands on Experience on GPON OLT Models:
 First Mile On Access G6000 OLT
 MaipuMy Power PT4300-8
Hands on experience ONT Models:
1. Broadcom VS-HGU (Works as ONT, Wi-Fi, IPTV, 3 GE Ports, 2 POTS, USB)
2. Maipu PU3200-1G-DC12 (1 Port ONT)
3. Green NET Technologies G8007U (Works as ONT, Wi-Fi, 4GE Ports,2 Ports
Hands on experience Mikrotik RouterBoard CCR1036-12G-4S
 Configuration of new links on OLT (Consumer and Corporate) L2 and L3.
 Responsible for keeping backup records of all OLT Models.
 Analyse and troubleshoot of links on OLT and ONT.
 Live Monitoring of Fiber links through GPON NMS tool (Displays current status, fiber signals, configuration etc.)STG graphs for bandwidth Monitoring.
 Win box (Mikrotik RouterBoard) for monitoring and analysingPPPoE sessions (RADIUS), shows active connections.
 Current and total Bandwidth usage since PPPoE session was active.
 Current and total Bandwidth usage on physical link.Can torch on PPPoE sessions for packet analysis. Other Testing tools like ping, packet sniffs etc.