概要

Seeking a challenging assignment to provide a discernible value-add to an organization and enhance my skills in a formalized Industry, capitalizing on my multi-faceted capabilities and my good academic credentials which would harness my all-round personality traits, skills and encourages me into setting and achieving challenging tasks for the growth of the organization.

• Good listening, team player, relationship management, team management, business development, negotiation skills, telephonic skills, customer services.
• Possess high level of accuracy, good interpersonal, problem solving, organizational and leadership skills and flexible to meet needs of company & clients.

工作经历

公司标识
Debt Collection & Receivable Officer
(EMDC) Emirates Management & Debt Collection
Apr 2018 - Jul 2019 | Abu Dhabi, United Arab Emirates

Portfolio : Bounced Cheques & Bank Cases (Credit Cards, Personal Loans, Auto Loans, SME, Mortgages)
Location : (Capital Police Directorate, Khalidiya Police Station Financial Cases Branch Abu Dhabi, UAE)
Emirates Management Debt Collection Corporation
EMDC a Department of Ministry of Interior affiliated with Capital Police Abu Dhabi.
Job Description:
• Helping in minimizing the police cases ratio for Abu Dhabi Police
• Conducting Meetings with Individual & corporate clients with their Payer.
• Dealing with cheque bounced cases for Individuals, Bank & Corporate clients.
• Dealing with Approx. all UAE Banks Legal & Write-off Commercial & Individual Customers Cases, before and after police case for Personal Loans, SME Loans, Credit Card, Auto Loans, and Mortgages.
• Filing Police Case if Client Required.
• Helping Corporate & Individual Clients to prepare their documents for police case against Debtor.
• Educate clients regarding company legal and Govt. policies.
• Meeting with debtors and informing them to pay their bounced cheque debts within given time frame to the client.
• Taking legal action and refer accounts to open a police case, in case of debtor is not serious to pay their bounced cheque debts

公司标识
Collection Officer
(FSMS) First Solution Management Services
Sep 2016 - Oct 2017 | Lahore, Pakistan

⦁ Keep track of assigned accounts to identify outstanding debts.
⦁ Plan course of action to recover outstanding payments.
⦁ Locate and contact debtors to inquire of their payment status.
⦁ Negotiate payoff deadlines or payment plans.
⦁ Handle questions or complaints, also investigate and resolve discrepancies.
⦁ Create trust relationships with debtors when possible to avoid future issues.
⦁ Update account status and database regularly.
⦁ Alert superiors regarding debtors unwilling or unable to pay when required.
⦁ Conduct training sessions on “Customer Handling”, “Effective Communication” and “Time Management”.

公司标识
Customer Service Officer
(UBL) United Bank Limited
Nov 2015 - Sep 2016 | Lahore, Pakistan

⦁ Inform customers about requirements for account opening also use techniques to generate
deposit for bank.
⦁ Answer the queries of customer regarding banking issues.
⦁ Selling Visa card, Free and Paid credit card, Silver, Gold & Platinum.
⦁ Generate new clientele for products or services and develop contacts in the market.
⦁ Closing the client’s credit card request within 3 days, collecting the documents and logging in.
⦁ Use customer service skills to heighten sales opportunity of each customer contact.
⦁ Process transactions and respond to product - service inquiries in a responsive, accurate and timely manner.
⦁ Uphold knowledge of all product lines, policies, procedures and support services of company.
⦁ Assist in product management, create awareness and heighten brand image in target market.
⦁ Share best practices, ideas, approaches, cross-selling opportunities and market-knowledge to team.
⦁ Ensuring the smooth running of basic banking transactions.
⦁ Building relationships with high net worth individuals.
⦁ Putting into effect new procedures and policies passed down from Head Office.
⦁ Handling customer queries face to face, over the phone or via correspondence

公司标识
Senior Customer Service Executive
(PTCL) Pakistan Telecommunication Company Limited
Mar 2015 - Oct 2015 | Lahore, Pakistan

· Answer customer’s calls and respond emails.
· Handle customer’s inquiries both telephonically and by email.
· Manage and resolve Customer’s complaints.
· Update existing customer’s information
· Up sell products and Services.
· Identify and escalate priority issues.
· Follow up customer calls where necessary.
· Produce call logs and reports.
· Recommend process improvements.
· Provide on-the-job training for new employees.

公司标识
Sales and Customer Care
Circle Media Solution L.L.C ( UAE )
Feb 2014 - Feb 2015 | Abu Dhabi, United Arab Emirates

⦁ Understanding customers' diverse, specific business needs and applying product knowledge to meet those needs;
⦁ Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes, and then documenting them;
⦁ Identifying and developing new business through networking and courtesy and follow-up calls;
⦁ Cold-calling in order to create interest in products and services, generate new business leads and arrange meetings;
⦁ Preparing and delivering customer presentations and demonstrations of the software, articulately and confidently;
⦁ Marketing and promoting a portfolio of products by writing and designing sales literature and through attending industry events;
⦁ Maintaining awareness and keeping abreast of constantly changing software and hardware systems and peripherals

公司标识
Customer Care Representative
Mobilink GSM (PMCL)
Mar 2013 - Dec 2013 | Lahore, Pakistan

To explain all kinds of Mobilink tariffs and functionality of other products and services to the customer as per customer's request
To remain apprised on all current policies, procedures, promotions, products and value added services offered by the company
To handle all customers in accordance with the established customer Handling standards and SOP's
To ensure that the customer details and other relevant data is completely entered into the CRM system against all the sales made on daily basis and proper documentation is maintained as per established policies and procedures
Follow up with all potential customers who have shown interest in company products and services and close the sale at earliest
To attend training and development programs as and when assigned by the supervisor
To provide feedback to supervisors on important issues/problems cited by the customers to ensure customer retention
To take ownership and ensure resolution of customer complaints
Ensure proper behavior/discipline/grooming/punctuality as per the requirements and image of the company

学历

Minhaj University
学士, , Bachelors in Commerce‎
Accounting
2013

技能

熟练 B2B Marketing Strategy
中级 Bank Management
熟练 Bio Surgery Products Knowledge
熟练 Business Developmenet Process
熟练 Business Sales Strategy
熟练 Client Relations Skills
熟练 Conservation Awareness
熟练 Credit Collection Recovery
熟练 Customer Relationship Management (CRM)
熟练 Customer Satisfaction
中级 Customer Service Management
中级 Debt Collection/Recovery
熟练 Marketing Emails
熟练 Official Assignments
熟练 Public Relations
熟练 Strategic Planning for Growth
熟练 Time Management
熟练 Treading
熟练 مبيعات القناة
中级 مبيعات الاستشارات

语言

熟练 英语
熟练 乌尔都语
熟练 旁遮普语
中级 Saraiki