概要

Confident individual with variety of professional experience and strong interpersonal skills gained through extensive training and different job roles, having cross functional exposure and ability to adopt new changes as per the organizational requirements


项目

“Assistant Manager – Contact Center-LHR” (Rotation)
“Recruitment Team Leader”

工作经历

公司标识
Specialist- Training & Development
PAKISTAN INTERNATIONAL EXPO CENTER
Nov 2016 - Mar 2018 | Lahore, Pakistan

Job responsibilities include: 
• Design, Develop and Deliver Trainings 
• Devise mechanisms to Identify gaps and make recommendations for improvement though training & development of resources. 
• Make recommendations for improvement to existing learning solutions, academics and training material to ensure they move in line with the outside market 
• Conduct New Induction orientations and training through classroom and e-learning
• Make quarterly and monthly training plans and release flexible training calendar

公司标识
Specialist - Quality Assurance
Mobilink GSM (PMCL)
Dec 2015 - Dec 2016 | Lahore, Pakistan

Job responsibilities include: 
•  Developing, Revamping & implementing Quality Assurance Standards 
•  Train, Supervise, Coach, Facilitate and provide feedback to customer care staff 
•  Prepare and administer monthly performance reviews 
•  Nationwide correspondence & coordination for process improvement

公司标识
Call Center Team Leader
Mobilink GSM (PMCL)
Jan 2007 - Apr 2010 | Lahore, Pakistan

Job responsibilities include: 
•  Led teams of 15 to 20 members serving customer upfront through inbound interactions 
•  Developing customer effective handling skills through one to one coaching on product, process and system skills
•  Identification of specific development needs of low performers along with improvement plan to enhance overall individual and team’s performance
 

公司标识
“HR Manager”
MEHRAN ADVERTISERS (Pvt) Limited
Feb 2006 - Dec 2006 | Lahore, Pakistan

Job responsibilities include: 
•        Develop policies and procedures to provide effective solutions as per business requirements  
•        Salary and Benefits  
•        Monitor negotiations for group health care benefits, Leaves Act compliance and adherence. 
•        Training and Development  
•        Preserving the employer-employee relationship through designing an effective strategy 
•        Recruitment and Selection 
Manage reward and recognition process

学历

Harvard Business School’s Manage Mentor®
证书, ‎
Leadership And Management
Completed
2015
Preston Institute of Management Sciences and Technology
硕士, 工商管理硕士学位, MBA‎
Human Resource
CGPA 3.5/5
2008

技能

熟练 Customer Satisfaction
熟练 Customer Service Management
熟练 Performance Management
熟练 Team Building
熟练 Team Management Skills

语言

熟练 旁遮普语
熟练 乌尔都语
熟练 英语

关注的公司

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Shazia 联系人

Adil Rehman
Avari Lahore Hotel
Muhammad Bilal
Research Snipers