§  Proactively involved in identifying and prioritizing health needs of registered/catchment population and execution of health education and advocacy; regularly coordinating with the corporate office and regional governing bodies
§  Diligently working to ensure achievement of organizational objectives for health services operations by developing an appropriate strategy and planning budgets, managing programs, panel business, vendor management, controlling and evaluating regional operations
§  Proficiently monitoring and evaluating programs with gap analysis and process improvement
Major Achievement:
     36% positive variance in volume and 19% positive variance in income against target 2018 and 6 % and 17 % against target 2019  
   Implementation of programs and new initiatives to improve the overall sustainability of the Punjab region by 8% in 2017 to 2018 and 8 % in 2019  
   improved service utilization in 9 Health Promoting Models from 86% target achievement to 109% target achievements 2018 and 106 % in 2019
  

Responsibilities/Accomplishments:
·         Successfully implemented ISO 9001-2015 certification process and qualified re-certification/surveillance audit with proper implementation of risk assessment, quality control measures and compliance
·         Established HR analytics/HR operations dashboard indicators including identification of critical position, reduced time to hire, improved retention by introducing employee engagement programs
·         Effectively utilized various job posting channels, social media, telephone pre-screening and interviews to conduct recruitment for AQCESS and CAHSS project and core program in multiple locations across Pakistan.
·         Provided valuable insights and assistance to management on ISO risk assessment, HR policies and procedures regarding recruitment best practices, performance management, training & development while ensuring compliance
·         Managed the centralized recruitment process and life-cycle, including initial assessments, interviews, offers, onboarding and orientations
·         Successfully developed job description/KPIs and placement of staff for the right positions and implementing a performance management system.
·         Conducted an in-depth exit interview and developed a retention strategy to avoid brain drain
·         Ensured utilization of TKN volunteer reporting and feedback in coordination with TKN global office / regional office
·         Managed national and international training complete cycle linked with TNA & performance appraisal
·         Ensured team building and coordination with regions including HRBPs and regional heads
·         Successfully handled internal and external HR audit observations 

Responsibilities/Accomplishments:
§  Ensured implementation of programs to achieve:
         20% Increased overall sustainability of the Punjab region
         95% improved client satisfaction and service utilization
         Converted 4 non-functional units to productive units i.e. FHC Peshawar, Uch Sharif, Lahore and MCH Multan ensuring 100% target achievements
         Improved service utilization in 6 Health Promoting Models from 35 % target achievement to 90% target
         11.5% saving in procurement against budget through effective purchasing and vendor management
         25 % cost saving by implementing plan preventive maintenance (PPM) 
§  The initiated incentive for dealer, vender, worker resulted in improved sustainability of Iodized Salt Plant by 130%
§  Acquired and managed panel business with Islamabad Serena Hotel, Excel Lab, SSGC, SNGPL City Bank and FMFB
§  Conducted Employee satisfaction survey 
§  Prepared Employee Handbook for staff
§  Introduced Employee appreciation plan for the region leading to staff retention and motivation, better customer service, the achievement of business objectives.  
§  Designed developed and facilitated in-house training programs (e.g. team building & effective communication, customer handling, time management, customer relationship management and target achievement) and learning hours for personal development and jelling of staff to increase competency level of employees.
§  Represented Punjab Region in AKHS,P National Board Meetings

·         Increased order intake (23%), sales (18%), through existing client satisfaction as well as by identifying and engaging new clients.
·         Reduced receivables from average 75 to 43 days by maintaining a high level of contact with all existing customers
·         Introduced the incentive system and target orientation in ASD leading to 50% surplus sales.
·         Ensured the achievement of profitability targets based on monthly sales plans and product mix. Identified risk in pricing and margins of Morgan products companywide.
·         Prepared ASD Business Plan for Morgan Technologies (Pvt.) Ltd.