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概要
Actively liaise with technical and operations teams to ensure SOP Compliance, effective execution of services, as well as prompt response to the client inquires and complaints
Function in collaboration with operations team to deliver operation services in a high quality and timely manner.
Educated and trained new employees in the development, design, and delivery for staff, while improving performance and refining procedures for conducting work and analyzing extensive amounts of customer and operational data.
Forged excellent working relationships with clients and operation team, and resolved customer related issues and situations in a timely manner to improve customer services response and ensure system improvement.
Reduced operational risk and raised profitability by offering quality service support in terms of service deliveries.
Perform physical testing of the samples, internal verification of the concerned instruments and maintaining SOPs and Standards
Headed daily activities of department and motivate team members to complete tasks in a timely manner.
工作经历
Senior Executive Officer
• Handle day to day queries and testing request received via email or call.
• Ensure Tests must be done under standard operating procedure.
• Manage all documents and SOPs in folder.
• Prepare regular job status report and communicate to Asst DM.
• Manage timely trouble shooting and assist customers as necessary.
• Exceed regular service level and provide extra-mile support.
• At all times, comply with SGS Code of Integrity and Professional Conduct.
