• Developing HR planning strategies with HR Manager by considering immediate and long-term staff requirements
• Shortlisting applicants for interviews
• Support and coordinate new staff orientation
• Assists to prepare the employee contracts
• Ensure proper maintenance of employee’s files
• Monitor attendance of the staff.
• Handle Medical insurance and EOBI
• Coordinate with all the staff for training activities and workshops
• Coordination with different embassies to maintain visa related information
• Arrange hotel and guest house booking for national and international staff
• Responsible for air ticket reservation and airport pick/drop
• Supervise support staff and drivers
• Supervise kitchen/refreshment supplies and maintain proper record
• Handle stationary, maintaining the proper record and update all the request forms

• Responsible for dealing with clients and customer services.
• Identify and assess customer’s needs to achieve satisfaction
• Resolves product or service problems by clarifying the customer’s complaint.
• Trying to satisfied the customer by selecting and explaining the best solution to solve the problem
• Provide accurate, valid and complete information by using the right methods
• Collection of daily sale sheet and maintain the accurate record for finance
• Handle queries of customers
• Record keeping of administrative arrangements

• Provide administrative and logistic of AEAI.
• Administration of HR Procedures and HR documents
• Responsible to make the calls to the short listed candidates and follow up the hiring procedure.
• Dealing with life insurance and health insurance.
• Maintained and prepared the mobile bills payments, leave records, attendance sheet, monthly medical claims and EOBI.
• Secretarial support to Director and coordinate with the internal staff in administration.
• Responsible for hotel reservation & air ticket reservation for national and international staff and travel arrangements from airport.
• Communicate with drivers on scheduled activities.
• Organize meetings/ appointments and serve as liaison with other departments.
• Maintenance and update records and files of AEAI.
• Interaction with other NGOs, Donors & Ministries.
• Prepare cases for payments related to travel claims and local purchases/
maintenance along with follow-up with Finance Department.
• Supervision of support staff at Islamabad Office.
• Oversee office upkeep and its maintenance.
• Undertake any other task assigned by the Supervisor.

• Provide administrative and logistics to DTW Project.
• Handled Utility bills, mobile bills and process for payment,
• Kept record of stationary, purchasing and fellow up the procedure to issue on request form.
• Handled petty cash on daily basis and monthly basis for kitchen supplies and administrative issues.
• Handled general duties and maintained transport requisition board on daily basis and made arrangement for travel.
• Maintained and made available all Office forms for staff use, Maintained the record of all HR files, like Medical Claims and Insurance.
• Performs other relevant duties as assigned by Director Admin.

• Served as a receptionist, welcomes all guests/visitors and direct them to the concerned staff and extend hospitality to the visitors and staff.
• Received all incoming phone calls, routes to the person concerned ensuring proper connectivity.
• Provided secretarial assistance to Manager Human Resources and Administration such as typing, filing, arranging appointment, drafting letters, as requested.
• Maintained office automation equipment including PABX, photocopier and facsimile in good operating condition, and contacting technician for necessary repairs keeping the Manager HR & Admin informed.

• Performed administrative and clerical duties for 100 staff (Islamabad office) and district offices.
• Effectively handled large volume of phone calls, daily correspondence, faxes and e-mail requests.
• Quickly and effectively resolved scheduling conflicts.
• Provide executive-level administrative support and secretarial assistance to the Chairman, Chief Executive Officer, Director, Resident Director and General Manager.
• Organize the details of special events, lunches, travel arrangements, hotel reservation, corporate agendas and itineraries.
• Coordinates and maintain monthly time sheets.

• Responsible for facilitating and coordinating students to provide the information about the college and courses, student record keeping and follow-up status maintenance. Responsible for incoming and outgoing emails. Maintained record of staff attendance, daily expenses and monthly salaries. Update and keep record for manager.