Monitoring of links via NMS and the whole operation of ISP

Provide L1/L2 Support for all the International customers witin city

Online Technical Support to DSL and Data Center corporate clients.
Manage and Monitor Data Center with different international and local clients.
POP support for International customer co-location in Pakistan, including all the Structured Cabling inside POP for their core Devices like Cisco MGX 8850\'s and Juniper M320\'s.
Monitoring of links via NMS and the whole operation of ISP and Data Center.
Provides trouble tickets to the client’s leased line circuits and coordinates with the concerned authorities to resolve their issues.
Technical coordination with Last Mile Service Providers for troubleshooting and Installation of new IPLCs through PSTN DXX Circuits and Optical Fiber.
Provide L1/L2 Support for all the International customers in Pakistan.
Assist Data Center clients in their activities.

Respond to customer queries in a timely and accurate way, via call.
Inquire, clarify, and confirm customer requirements and understanding of the solutions.
Provide additional customer education as needed.
Follow up with customers to ensure their issues are resolved.
Gather customer feedback and share with the supervisor of the team.
To speak with customers in a courteous, friendly, and professional manner using protocol procedures.
Provide First call resolution to the customer.



During the call with customer.



troubleshooting of PTCL 3G 4G devices.
troubleshooting of PTCL Internet DSL and GPON
troubleshooting of PTCL Smart TV