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概要
An energetic customer service professional with solid experience providing diverse customer support in high volume call center environment. Strong problem-solving skills coupled with initiative and accuracy provides a first-rate experience for the customer and facilitates the development of strong customer relationships. A self-motivated and hardworking individual with an excellent track record of meeting and exceeding productivity targets
工作经历
Dispatch Manager
Sales Executive
Dealt with Charter Spectrum Sales:
• Demonstrating and presenting products.
• Establishing new services or upgrades the services for customers.
• Negotiating contracts and packages.
• Aiming to achieve monthly or annual targets.
• Challenging any objections with a view to getting the customer to buy.
• Advising on forthcoming product developments and discussing special promotions.
• Reviewing sales performance.
Paralegal Assistant
• To guide clients about the pre-action protocol of personal injury claim procedure.
• Negotiate with third party insurance under the MOJ portal and UK Jurisdiction.
• Contact claimant’s insurance and defendant’s insurance.
• Keep clients up to date through calls and emails.
• Prepare files for litigation/court proceedings.
• Contact medical agencies to schedule appointments and to attain medical reports.
Sales Executive
Promote products and services to customers and negotiate contracts with the aim of maximizing profits.
1- Demonstrating and presenting products
2- Establishing new services or upgrade the services for customers
3- Negotiating contracts and packages
4- Aiming to achieve monthly or annual targets
5- Challenging any objections with a view to getting the customer to buy
6- Advising on forthcoming product developments and discussing special promotions
7- Reviewing sales performance
Customer Support Representative
Case handler for injury claims and customer support
• Provide detailed information on services and products to customers
• Recommend service and product options to meet customer needs
• Demonstrate and instruct on products
• Schedule and follow up on service calls
• Maintain records of all customer interactions and transactions
