概要

I am enthusiastic, reliable and hardworking individual who has over 5 years of experience giving professional, efficient and high quality customer service to various call center companies.

I am skilled in communicating with over phone and email. I have experience with live Chat Support and communicating with consumers via an email. I have also experience with Skip Tracing.

I meet deadlines, and I don't make promises I can't keep. I am a team player but can sheer the ship alone if need to be.

Roles I Can Serve In

Sales
Customer Service
Online Store Management
Technical Support
Data Records Management
Live Chat
Social Media Chat & Comments Response


Industries Served

Telecommunications
Real Estate
Financial Services
Medical Billing
Insurance
Debt Collection Agencies
Software Companies

I am looking forward to working with you providing excellent customer service.

工作经历

公司标识
Debt Collection
Cedar Financial Pvt LTD
Jan 2017 - Aug 2020 | Lahore, Pakistan


I was working with Cedar Financial for more than 3 years. It is specializes in recovering outstanding international and domestic debts quickly and efficiently while at all times providing the highest levels of customer service.My expertise are debt recovery, receivables management, skip tracing, asset searches, collections litigation and credit information is unmatched in the industry.My Duties:Communicate with Consumers via an email and over the phoneKeep track of assigned accounts to identify outstanding debtsPlan course of action to recover outstanding paymentsLocate and contact debtors to inquire of their payment statusNegotiate payoff deadlines or payment plansHandle questions or complaintsInvestigate and resolve discrepanciesCreate trust relationships with debtors when possible to avoid future issuesUpdate account status and database regularlyAlert superiors of debtors unwilling or unable to pay when necessary.

公司标识
Accounts Receivables
Cyber Pvt Limited
Nov 2016 - Jan 2017 | Lahore, Pakistan


After getting experience of Customer Support Representative from Systems Limited, I decided to work for medical billing industry. Currently I’m working with Cyber Private LTD. My duties are as following,
1- Follow up Claims on calls

2- Get the claim status

3- Fix denied Claims

4- Check Patient’s Eligibility

5- Fix Rejections

6- Payment posting etc

公司标识
Customer Support Representative
Systems Ltd
Apr 2015 - Jan 2016 | Lahore, Pakistan

Working with systems limited was a great experience for me as it is one of the best company in Lahore. I worked there for one year and I learned a lot. It was US based Mortgage Campaign where my major duties were following up and getting Payoff statements.

学历

University of the Punjab
硕士, 艺术硕士学位, Diplomacy And Strategic Study‎
diplomacy
所占比重 58%
2017
University of the Punjab
学士, 艺术学士, ‎
Journalism and Mass Communication
2015

技能

熟练 BPO Supervision Skills
中级 Conservation Awareness
熟练 Customer Commucation
熟练 Customer-Dealing
熟练 Database Management 
中级 ECommerce Store Handling
熟练 English Speaking Skills
熟练 Fluent in English
熟练 Handling Assignments
中级 Knowledge Of Medical Billing
熟练 Lab Knowldge
熟练 Manage Costumer Queries
中级 Processing Knowledge
中级 Production Quality Monitoring
熟练 Record Keeping
熟练 Relationships
初学者 Teaching English as a Second Language
熟练 Transaction Record Management

语言

熟练 英语
熟练 乌尔都语
中级 旁遮普语