I am enthusiastic, reliable and hardworking individual who has over 5 years of experience giving professional, efficient and high quality customer service to various call center companies.
I am skilled in communicating with over phone and email. I have experience with live Chat Support and communicating with consumers via an email. I have also experience with Skip Tracing.
I meet deadlines, and I don't make promises I can't keep. I am a team player but can sheer the ship alone if need to be.
Roles I Can Serve In
Sales
Customer Service
Online Store Management
Technical Support
Data Records Management
Live Chat
Social Media Chat & Comments Response
Industries Served
Telecommunications
Real Estate
Financial Services
Medical Billing
Insurance
Debt Collection Agencies
Software Companies
I am looking forward to working with you providing excellent customer service.
I was working with Cedar Financial for more than 3 years. It is specializes in recovering outstanding international and domestic debts quickly and efficiently while at all times providing the highest levels of customer service.My expertise are debt recovery, receivables management, skip tracing, asset searches, collections litigation and credit information is unmatched in the industry.My Duties:Communicate with Consumers via an email and over the phoneKeep track of assigned accounts to identify outstanding debtsPlan course of action to recover outstanding paymentsLocate and contact debtors to inquire of their payment statusNegotiate payoff deadlines or payment plansHandle questions or complaintsInvestigate and resolve discrepanciesCreate trust relationships with debtors when possible to avoid future issuesUpdate account status and database regularlyAlert superiors of debtors unwilling or unable to pay when necessary.
After getting experience of Customer Support Representative from Systems Limited, I decided to work for medical billing industry. Currently I’m working with Cyber Private LTD. My duties are as following,
1- Follow up Claims on calls
2- Get the claim status
3- Fix denied Claims
4- Check Patient’s Eligibility
5- Fix Rejections
6- Payment posting etc
Working with systems limited was a great experience for me as it is one of the best company in Lahore. I worked there for one year and I learned a lot. It was US based Mortgage Campaign where my major duties were following up and getting Payoff statements.