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Sana Ullah
Franchise Service Executive
JAZZ-PMCL (Formally known as Mobilink) - Islamabad, Pakistan
概要
With 13 years of dedicated experience in PTCL Customer Care, Allied Phone Banking, and JAZZ-PMCL (formerly Mobilink), I have developed a strong skill set in Franchise Management, Sales and Technical Support Operations, Customer Experience Management, Inbound & Outbound Contact Centre Operations, and Data Analytics.
工作经历
Franchise Service Executive
JAZZ-PMCL (Formally known as Mobilink)
Jun 2021
- 代表
| Islamabad, Pakistan
Team Lead Contact Center
Allied Bank Limited
Jul 2020
- Jun 2021
| Lahore, Pakistan
Team Leader Contact Center
Pakistan Telecommunication Company Limited (PTCL)
Jan 2013
- Oct 2020
| Lahore, Pakistan
学历
Kohat University of Science & Technology
硕士,
工商管理硕士学位,
MBA
Human Resource Development and Management, Project Management
CGPA 3.2/4
2010
技能
熟练
Quality Assurance
熟练
Organisational skills
熟练
Accounts Administration
熟练
Admin Assistantce
熟练
Analytical Skills
熟练
Build Strong Teams
熟练
Client Engagement
熟练
Communication Skills
熟练
Consumer Banking Products Knowledge
熟练
Contact Center Management
熟练
Contact Center Operations
熟练
Cooordination Skills
熟练
Coordination Skills
熟练
Customer Service Systems
熟练
Digital Communication Skills
熟练
Discretion and trustworthiness
熟练
Employee Management
熟练
Employee Relations Management
熟练
Excellent English Communication
熟练
Exceptional Negotiation skill & Convincing Power
熟练
Executive Presentation Skills
熟练
Fluent in English
熟练
Fluent in Urdu
熟练
Handling Assignments
初学者
HR Analytics
熟练
HR Coaching
熟练
Human Resource
初学者
Inventory Management
中级
Job Applications Processing
熟练
Legal Affairs Management
熟练
Managerial Skills
熟练
Negotiation Skills
熟练
Office Management
熟练
ommunications Skills
初学者
Oracle
初学者
Payroll Management
熟练
People Management Skills
熟练
Planning
熟练
Product and Process Knowledge
熟练
Quality Improvement
熟练
Record Keeping
熟练
Record Keeping
熟练
Relations Management
熟练
Relationship Management
熟练
Reporting
熟练
Result Oriented
熟练
Risk Management
熟练
Sals Trainer
中级
Selection Process
熟练
Self Driven
语言
熟练 普什图语
熟练 乌尔都语
熟练 英语
