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概要
To start my Engineering career by joining a well settled and highly professional Organization and grab good career advancement through large efforts and innovative work techniques. To work in a competitive working environment and to use my knowledge and skills for the prosperity of the organization.
项目
工作经历
Technical Support Engineer
Ø Troubleshooting Network related problems regarding (Hardware level/Configuration level)
Ø Monitoring of vastly spread Optical Fiber Network via NMS (SolarWinds)
Ø Complaint management on calls and e-mails (Extreme Multi-tasking skills)
Ø Optical Fiber based and Wireless Links (CIR Links or Shared Links/VPN/L2/L3 Links)
Ø PPTP & PPOE related Issue
Technical Support Engineer
Ø Worked on GPON Network and configuration of OLT & ONT
Ø Managing fiber Teams for FTTH & Corporate Complains
Ø Keen monitoring of all links on NMS
Ø ON Call & Email support to customers for Internet disconnection & speed related issues
Ø Resolve user related problems by providing technical guidance and expertise
Technical Support Executive
Ø PSTN (Landline)
Ø Broadband (Layer 1 and Layer 2) and GPON with wired
Ø Wireless (EVO USB, Cloud, Wingle and Nitro Cloud, Charji Wingle, Cloud & Tab)
