- Managing the marketing cluster and Business Incubation Center
- Responsible for Leading the strategy and implementation of the university’s incubation program
- Support the University’s incubatees and portfolio companies, including organizing activities, and events, monitoring portfolio companies, and developing new initiatives to support the startups\' community.
- Organize University’s ecosystem-building initiatives, lead University’s work in building and strengthening Pakistan and Asia as a global startup, innovation, and sustainability ecosystem, taking a lead role in organizing large conferences and summits in Lahore and in Asia.
- Responsible for Leading and developing partnerships and networks with Pakistan’s ecosystem partners, building relationships with various ecosystem builders, and establishing deep partnerships and support networks.
- Support on University’s marketing events and activities, programs, and content especially when it involves ecosystem partners and networks.

- Responsible for analyzing, and reconciling accounts of AR, and AP with the bank statements and preparing reports, managing them, and presenting them to the higher authorities when required.
- Responsible for managing remote networks.
- Responsible for yearly closings, monthly closings, and weekly closings.
- Responsible for managing the AR team to ensure cash inflow/outflow is as accurate as possible.
- Responsible for managing enterprise accounts and their collections when/if they turn problematic.
- Responsible for authorizing the accountants for any transactions to be made.
- Established and implemented effective operational processes and procedures to ensure the smooth execution of US-bound campaigns.
- Collaborated with cross-functional teams to create and execute project plans, allocate resources, and track progress to meet project timelines and budgets.
- Conducted market research, and analysis and provided recommendations to optimize campaign performance and increase ROI.
- Managed day-to-day operations, ensuring adherence to SLAs and KPIs, and taking corrective action as needed.
- Developed and maintained strong relationships with stakeholders to ensure alignment and effective communication throughout the project lifecycle.
- Designed and delivered regular performance reports, analyses, and presentations to senior leadership, highlighting progress, challenges, and opportunities for improvement.
- Implemented process improvements to streamline workflows and increase efficiency, leading to improved customer satisfaction and reduced costs.
- Mentored and developed team members to enhance their skills, knowledge, and performance.

- Responsible for managing the daily operations of about 50 sales agents.
- Responsible for closing down enterprise customers/clients and making sure they end up long-term with the firm.
- Responsible for producing day-to-day reports and tailing them in order to meet the required goals and maintain them.
- Responsible for managing the maintenance of the Quality of Service provided to the Customer and Clients.
- Responsible for performing quality sessions for sales agents who need one in order to perform better.
- Led and managed a team of call center agents to deliver high-quality customer service and meet performance targets.
- Implemented strategies to improve team performance and customer satisfaction, resulting in increased customer loyalty and business growth.
- Monitored and evaluated agent performance, providing coaching, feedback, and training to enhance skills and knowledge.
- Responded to complex customer inquiries and escalated issues to senior management as necessary, ensuring timely resolution and customer satisfaction.
- Ensured call center operations were in compliance with company policies, procedures, and regulations, promoting a safe and ethical work environment.
- Collaborated with IT and HR departments to ensure the call center was adequately staffed and equipped, streamlining workflows and reducing costs.
- Analyzed call center data and metrics to identify trends, and opportunities for improvement, and made data-driven recommendations to senior management.
- Facilitated team meetings and team-building activities to promote a positive work environment, high level of collaboration, and employee engagement.

- Responsible for Managing daily operations handled by the office
- Responsible for assigning tasks to respective engineers in order to meet the end-of-day target.
- Responsible for producing day-to-day reports and tallying them in order to meet the required goals and maintain them.
- Responsible for maintaining the Quality of Service provided to the Customer and Clients.
- Responsible for Inspection of Trailers, Earth Moving Machines, Lifting Gears, Mobile Cranes, and Tower Cranes, and producing Reports.
- Responsible for taking care of Customers as well as staff working within the office in order for them to stay focused and work towards achieving their appropriate respective daily targets

Responsible for Inspecting Heavy Trailers, Semi Trailers, car transporters, drawbars in accordance to the standards set by the Government of the UAE.
- Responsible for passing or failing the above mentioned vehicles with full authority from the Governing bodies.
- Responsible of carrying out 3rd part Inspection for Earth Moving Machineries that include Tower Crane, Mobile Crane, Over Head Traveling Crane, High Pedestal or Portal Jib Crane, Container Handling Crane, Gantry Crane, Dock Side Crane, Slewing jib Crane, Crane on Water Borne Craft, Floor Crane.
- Inspection, Testing and Certification of various Man & Material lifting Equipment Construction Hoist that includes, Mast climbing work platform, Suspended Cradles, Passengers & Goods Lift, Passenger Conveyor, Elevator & Escalator, Muck Skip, Garbage Skip, Concrete Bucket, Competency Examination of Operators for all kinds of Lifting Equipment, Inspection, Testing and Certification of various Lifting Appliances, Electric and manual chain hoist, Hand operated chain lever hoist, Hand operated chain block, Winche, Jack.
- Inspection, Testing and Certification of various lifting Gears Wire Rope Slings that includes, Chain Slings, Belt Slings, Hooks and Fittings, Shackles, Eye Bolts, Turnbuckles, Rigging Screws, Lifting Beam, Spreader Beam, Wedge & Socket and Plate Clamps.
- Inspection, Testing and Certification of Various Material Handling Equipment Fork lift which includes Telescopic Handler, Pallet Stacker, Pallet Trolleys, and Competency Examination of Operators for all kinds of Material Handling Equipment.
-Inspection, Testing and Certification of Various Earth Moving Machinery Excavator which includes Backhoe Loader, Wheel Loader, Skid Steer Loader, Dumper, Land Fill Compactors, Graders, Tractor Dozer, Competency Examination of Operators for all kinds of Earth Moving Machinery.
- Inspection, Testing and Certification of Various Fire Fighting Equipment and Systems.

Worked for various brands in the biannual exibition that happens every year at the Dubai Trade Center.

Worked for brands like Samsung, Touchmate, HP, Asus, Eurostar, Lenovo.

-Responsible for managing key accounts of the company in Jebal Ali, Dubai Investment Park, and IMPZ region.
-Responsible for bringing in new business and managing them by growing them further.
-Responsible for Achieving office targets on monthly basis.
-Large and Medium Corporates Relationship Management
-Drafting and presenting business proposals to prospective clients.
-Identifying and securing new business development opportunities within the key accounts, as well as in new verticals.
-Liaising with internal departments, in order to provide the best customer experience and conflict resolutions.

4 Months of Internship mostly focusing on how the industry works, A basic experience into pipe and skid designing was gained as per the international standards.

An Initiative to learn Auto Cad was achieved with success gaining ability to draw PID and General Arrangements.

Actively taking part in designing a Skid for the Nigerian Based Project using 3D modelling techniques via Solid Works and Pro Engineering.

Performing FEA Analysis on Frames and Beams. Making the Bill of Materials for general and Piping Arrangements.

Collaborations and Coordination with Staff to gain an understanding of various Metering Instruments, Working procedures along with performing hydro Pressure Testings.

Designated to update the OHS Operational Health and Safety Register. This Included
- Understanding the complete processes of waste water treatment plan Office and On Field to understand the risks involved.
- To Analyse the risk and rate as per the Risk Management criteria of the company.
- To generate solutions to the Risks assessed ensuring a safe and secure working environment for the Employees while performing corrective or preventive maintenance as per schedule or any other task involving Risk.
- To ensure the Health and Safety standards are being implemented as per the updated Risk register set up as per International Health and Safety Standards.

Interviewing and Collaborations with Individuals on site to understand about the Pneumatic systems, Applications of PLC and SCADA software\'s followed with a basic understanding in Asset Management and 3rd Party Contractors.