 Ensure transaction processing standards are met.
 Manage and recommend work-flow changes for greater efficiency.
 Ensure smooth functioning of all banking operations in the branch.
 Ensure that the branch gets a good audit rating.
 Custodian of the main vault & Ensure of good cash management.
 Proper Scrutiny of Accounts Opening Forms as per SBP AML/CFT regulation.
 Custodian of safe custody items/travellers cheques/ DD`s / Cashier Orders.
 Conduct maker-Checker of all back- office transactions.
 Reviewer of all sundry / suspense accounts & GL reconciliation on daily basis.
 Advise Treasury of branch funding / borrowing position.
 Interact with central bank and all banks for inward / outward telex transfers and other matter
related to the branch matters.
 Ensure smooth functioning and maintenance of the ATM ,24- hours on call duty for ATM and branch security issues.
 Control Of Branch Keys and Combination settings & passwords that protect cash & valuable documents.
 To take additional responsibilities as and when required by the management.
 Customer retention & achieving set targets in terms of service standards for customer transactions
 Point of reference for customer disputes and problems.
 Maintain high level motivation amongst staff.
 Plan, manage and keep records for staff training and personal developments and giving feed
back to ROM on staff training needs.
 Control Staff attendance and discipline
 Plan and manage staff leave programme.
 Internal staff training and day to day guidance on the job and coaching
 Maintain the Branch premises.
 Regular testing of branch security systems.
 Maintain Branch security log.
 Ensuring of staff health and safety.
 Acting as a branch security warden.
 Central point of contact for dissemination of any of any security info to staff.

With a solid tenure as a Branch Operation Manager at MCB Bank Ltd since February 2015, I have gained extensive experience and expertise in various aspects of banking operations and customer service management. I have consistently ensured the highest standards of transaction processing, recommended workflow changes for enhanced efficiency, and maintained smooth functioning of all branch operations to achieve excellent audit ratings. As the custodian of the main vault, I have effectively managed cash and ensured compliance with SBP AML/CFT regulations. Additionally, I have been responsible for scrutinizing account opening forms and safeguarding safe custody items, travelers\' cheques, DDs, and Cashier Orders.
Moreover, my role as a reviewer of sundry and suspense accounts, along with daily GL reconciliation, has honed my attention to detail and analytical skills. I have successfully interacted with the central bank and other financial institutions for inward/outward telex transfers, demonstrating my effective communication and collaboration abilities. Being entrusted with the responsibility of maintaining and servicing the ATM, I have consistently ensured its smooth functioning and promptly addressed any security issues.
In customer service management, I have excelled in customer retention by providing exceptional banking experiences and addressing their needs effectively. By achieving set targets for service standards, I have consistently enhanced customer satisfaction. As a point of reference for customer disputes and problems, I have resolved issues promptly and maintained strong customer relationships. Additionally, I have actively cross-sold MCB Credit Cards, Personal Loans, Auto Loans, Bancassurance, and Investments products, contributing to branch profitability.
Furthermore, I have been actively involved in human resource management, maintaining a high level of staff motivation and fostering a competitive environment for growth. I have effectively planned, managed, and recorded staff training and personal development needs, ensuring continuous improvement. As part of branch administration, I have been responsible for maintaining branch premises, testing security systems, and prioritising the health and safety of staff.

Prior to my role as Branch Operation Manager, I served as an Operation Officer with a focus on forex management, cheques processing, and ATM operations. During this time, I gained hands-on experience in foreign currency accounts, foreign remittances, inward/outward clearing, pay order issuance, demand drafts, and internal fund transfers. I successfully managed ATM cash replenishment, balancing, and addressed customer queries related to ATM and Visa Debit Card.

Work as forex in charge, dealing in foreign currency account, issue FDD, FTT, realize FCC, monthly SBP reporting.
Deal in foreign remittances; hand on experience on Xpress money, Money gram, MCB Transac-tion Banking System.
Co-ordinate with head office and resolve customer queries and issue regarding foreign remittances.
Opening of current, saving, business and foreign currency accounts.
Cheques receiving, scrutiny of cheques.
Inward and outward clearing, Collection of OBC.
Issuance of pay order, demand draft and internal transfer of funds.
ATM cash replenishment ,balancing, delivery of visa debit card, as well as co-ordination with customer on daily basis and solve problem regarding ATM and VISA Debit Card.
Issuance of FDA and Provisioning of profit paid to customer on TDR on every month end.
Recovery of locker rent as per time line.
Issuance and delivery of Cheque book.
Hand on experience on CORE BANKING SYSTEM 8.5 software of MCB

As a Trainee Business Officer, I underwent comprehensive on-the-job training for three months to specialize in banking laws and procedures, further strengthening my knowledge in the field.

Attend on job training for three months to specialize in banking laws and procedure.