Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
概要
My career objective is to work for a reputable organization where through diverse work exposure I get an opportunity to learn customer relationship management skills and to broaden my interdisciplinary knowledge. I aspire to put my acquired skills and expertise to a productive use at the organization and learn further along the way.
工作经历
Telesales Representative (Cold Calling Specialist)
Responsibilities:
Ø To make outbound calls and to generate leads for sales team
Ø To follow up with potential leads
Ø To schedule appointments
Ø To handle inbound inquires and provide the information needed
Ø To follow standard procedures and guidelines
Customer Support Representative
Responsibilities:
Ø To serve customers by providing product information
Ø To resolve problems related to product by clarifying the customer’s complaint
Ø To create customer accounts and placing online orders on their behalf
Ø To handle customer inquiries about order status and expected delivery timelines
Ø To upsell products to existing customers
Telesales Representative
Responsibilities:
Ø To generate qualified leads that develop into new customers
Ø To provide accurate, valid and complete information by using the right methods and tools
Ø To find solutions to issues and streamline processes
Ø To take the extra mile to engage customers
Ø To follow communication procedures, guidelines and policies
Email & Phone Support Executive
Responsibilities:
Ø To handle queries, requests, and complaints from customers tactfully
Ø To overcome objections and handle customer pushback
Ø To follow standard processes and procedures in order to provide solution
Ø To provide excellent customer service at every interaction
Ø To improve customer experience
