•Supervision of a team of 4 call centre agents.
•Confer with customers and potential clients by telephone or in person to provide information about SAMDA and products (books & health products), obtain details of contact.
•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
•Collect deposits and payments for event registration or sale of products.
•Contact customers to respond to inquiries and notify them about the events.
•Telephone or do correspondence with the customers and follow up with their queries.
•Assist Publication department in proof reading brochures and write blogs for facebook content.
•Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
•Coordinating with Publication, Accounts, Human Resource and Operational department to assist and resolve customer’s complains.
•Confer with staff at a chosen event site to coordinate details.
•Supervising team at the event during registration, seating, certificate awarding ceremony and ensuring that the event is successfully completed.
•Train and supervise staff required for call centre and event management.

• Make and confirm reservations for transportation.
•Answer inquiries regarding information such as schedules, procedures, and policies.
•Examine passenger documentation required by the law to travel to a destination such as work visa, currency, attestation etc
•Guiding passengers in preparation of documents required for traveling.
•Assemble and issue required documentation, such as tickets, policies, and itineraries.
•Prepare customer invoices and accept payment.
•Inform clients of essential travel information, such as travel times, transportation connections, visa requirements.
•Confer with customers to determine their service requirements and travel preferences.
•Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
•Cash Handling and depositing at the day end.
•Preparing military voucher’s report at the month end.

SAFETY RESPONSIBILITIES

•Attending pre flight briefing regarding flight information, emergency procedures, crew co ordination and special instructions.
•Pre flight check of emergency equipment according to equipment chart.
•Check designated area for the presence of suspicious item.

•Demonstrating safety and emergency procedures if any situation arises.
•Brief Able Body Passengers.
•Administrating First Aid to sick passengers.
•Direct and assist passengers in emergency procedures.
•Reassure passengers when situations like turbulence are encountered.

HOSPITALITY

•Greeting passengers on board and direct them to their seats.
•Assist elderly, disabled and mothers with infant to make their journey comfortable and convenient.
•Hot and serve prepared food.
•Actively listening to the passenger’s complaint and resolving their issues.
•Building valuable relationship with the passengers.
•Delivering services to exceed their expectations.

•Answering and troubleshooting customer’s queries and issues.
•Routing network and billing related issues to their concerned department.
•Providing first call resolution to the customers.
•Keeping up to date information about products.
•Team training on new products and prevailing issues for better team performance.