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概要
A highly motivated individual, with over 10 years of experience in banking industry. Adept on Product Management & Development, reporting, data analysis and monitoring, critical thinking & management.
工作经历
Product Manager
Develop product strategy
Design framework for product launch
Prepare acquisition strategies
Assistant Product Manager, Debit Cards
Product Reporting and Analysis
Prepare and maintain monthly customer trends
Debit Card Portfolio management
Design business strategy and marketing plan
Conduct Market and Competitor Analysis
Assistant Manager Support, Sales Planning
Ensure compliance and governance across the department
Carry out new initiatives to ensure efficiency & governance
Maintain archive of all major documents / SLAs / agreements for the department
Monitor team performance and team efficiency
Assistant Manager Support, Implementation & Support
Generate trackers and dashboards to depict team efficiency
Carry out monitoring and validation of Agreements
Monitoring team progress; strengthen controls and compliance
Ensure all processes, SLAs, SOPs, JDs of BIM team is in place
Prepare and implement strategies, initiatives and disciplines
Research Analyst
Analyze, monitor and report department’s performance,
Create dashboards/ trackers presenting trends and performances
Work closely with product and sales team for monitoring efficiency
Assist in creating the monthly KPIs for the sales staff
Circulate meeting minutes for meetings conducted
Relationship Manager
Identifying, acquiring, developing and maintaining customer relationships.
• Delivering excellent customer service.
• Maintaining my portfolio
• Planning projects and activities systematically in line with business priorities.
• Attending and contributing at sales meetings.
• Prospecting new customers.
• Creating cross sell and up sell opportunities.
• Taking on complex customer issues and resolving them.
• Explaining complex information clearly and simply.
Customer Services Officer
Managing the floor area and facilitating customers and timely processing the customer service requests
• Timely working on and resolving customer complaints
• Raising concerns as required and ensuring branch service quality is maintained
• Working as a team with the operations and the relationship managers and ensuring that the customers are satisfied with the branch services
• Referring and closing leads regarding different products such as account opening, credit cards, investments, home financing, etc
• Ensuring the monthly branch service index is met, SR discrepancies are below 3%, achieving 100% of timely complain closures, having no customer who is a detractor for branch and that the branch is meeting the 75%-100% of the IBanking budget every month