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概要
Performance-oriented and dedicated to maintaining agility, responsiveness and efficiencyof Support operations. Successful history bringing in top-notch staff, iimprovingoperational strategies and boosting team performance. Strong networking and computational skills with expertise in PalmTrace System, Sugar CRM and Octopus. Excellent written and verbal communication abilities focused on building consensus and achieving common goals. Talented at improving operational efficiency through researched strategies and processes.
工作经历
Operations Coordinator
Managing Palm Oil commodity team and reporting day to day activities o client in Amsterdam and Malaysia.
Managing and distributing work flow among operations coordinators.
Ensuring that all fault resolutions are carried out in accordance with thei internaltargets and procedures as set out by the management.
Providing training to new users of the ERP software. i.e. PalmTrace System
Strategic regular dialogues with customer to anticipate their needs and advisingthe best route for achieving them.
Managing & contributing in internal coordination and communication for all the products.
Liaise between customer and the team/management to ensure smooth operationsdelivery.
Keeping Track of daily workflow and operations.
Escalating issues and proposing possible solutions to management.
Provide Technical solutions for the reported problems.
Troubleshooting of problems and reported issues.
Manage support requests for the client and co-ordinate solution tod deliver within documented procedures.
SALES PROMOTIONAL OFFICER
CUSTOMER SERVICES AMBASSADOR (intern)
tuition teacher from last 5 years