- Resolving customer issues, concerns, or complaints in a timely and efficient manner - Coordinating & communicating with the relevant partners in a clear and concise manner to meet customer needs.- Maintaining accurate records of customer interactions and relevant information through the Backoffice system.- Identifying the transaction errors over API to escalate the delays with partner/company IT in processing of the payments.- Escalating the customer issues to Team Leader if satisfactory outcome for the customer cannot be achieved via standard procedures.- Consistently met performance metrics, showcasing dedication to achieving and surpassing organizational goals.- Adhering to Corporate policies and procedures.

• Assess and look after 70+ students’ progress throughout the session and work closely with other staff to efficiently plan and coordinate work.
• Assisted and mentored students in groups and on an individual basis
• Communicated effectively to plan meetings and prepare welcome packages for new students.
• Disturbance handler in the college.
• Counselling with students about their problems regarding study and other behavioral Issues.•
Participated in marketing and community events for the college

• Courses taught to MCOM/MBA, BCOM and ICOM classes.
• Provided educational materials, including lesson plans, and weekly test results that averaged a 90% completion rate. 
• Assess and look after 70+ students’ progress throughout the session and work closely with other staff to efficiently plan and coordinate work