Being a Sales professional my primary strengths in conflict management and customer negotiation have been acquired through working in challenging job roles. This is further powered by leading a team of sales driven professionals, where my goal is to mobilize the assigned sales targets through personal expertise of customer dynamics and how to best meet their requirements.


Specialties:
o Sales Management
o Commercial Knowledge,
o Product Management,
o Relationship Management,
o Sales life cycle management,
o Account Management,
o Revenue achievement responsibility,
o Negotiations,
o Forecasting and Reporting.
o Receivable Recovery Corporate Accounts

• Handle operational activities over customer care service & sale
• Ensure proper behavior/discipline/grooming/punctuality as per the requirements and image of the company
• Practice customer handling skills as defined and learned in relevant training
• Remain updated on all policies, procedures, promotions, products and up sell value added services offered by the company
• Take ownership and ensure timely resolution of customer complaints
• Understand and implement the CS policies & procedures
• Manage walk-in customers according to the assigned counter or assigned role
• PTCL Software used: BNCC, CRM, PCRM, RS
• Experience of sale, Customer relationship and retention of customer
• Handling the customer queries over the phone or via correspondence
• Willing to accept responsibility and be accountable
• Responsible for monitoring sale levels and patterns on weekly and monthly basis to identify and predict any potential problem
• Proven ability to maximize sale opportunities by creating professional sale script and building rapport with potential new and also existing customer