I am working in The Superior Group as a IT Support Officer and also Network Support.Systems Laptops and Wireless Wifi Devices and Configure Voip IP Phones Like Grand Stream GXP1625 and analog Telephone Softphone and Configure Extensions on Laptop and Mobile and all over support end user windows 10 and windows 11 and Basic support MAC Book.
1st/2nd Level support of internal customers for all IT related issues.Detailed tracking of each customer\'s service needs in JIRA based ticketing system.Follow-up with customers to ensure that all issues/needs have been resolved/met.Timely and accurate feedback of issues to customers and management to maintain the SLA of IT.Proactive monitoring and timely issue resolution of production systems.Proper escalation of issues to management and vendors according to established guidelines and policies.Average English communication skills (verbal and written)Strong problem solving and analytical Skills.Configuration of Cisco/Avaya/IP based Phones.Ability to work in 24/7 shift based environmentProvide End Users Client Support of Desktop and Network.Troubleshoot of system Hardware and Software issues including all operating systems.System Backup and Data Recovery.Troubleshoot of Network related end user issues and knowledge about network topologies.Configure of Network Printers, Wireless Routers, and others network attached devices.Support various services such as video conferencing and online meetings.Schedule Maintenance of IT equipment’s and network.Manage proper inventory documentation of IT Assets.Installation Of Active directory, DHCP, DNS Domain Controller Virtualization on ESXI Knolodge of MCSA and CCNA Routing and Switching and other Servers related services Installation Of Network Cameras HIKVISION CCTV and also Troubleshooting.I am working in The Superior Group as a IT Support Officer and also Network Support.Systems Laptops and Wireless Wifi Devices and Configure Voip IP Phones Like Grand Stream GXP1625 and analog Telephone Softphone and Configure Extensions on Laptop and Mobile and all over support end user windows 10 and windows 11 and Basic support MAC Book. Provide End Users Client Support of Desktop and Network. Troubleshoot of system Hardware and Software issues including all operating systems. System Backup and Data Recovery. Troubleshoot of Network related end user issues and knowledge about network topologies. Configure of Network Printers, Wireless Routers, and others network attached devices. Support various services such as video conferencing and online meetings. Schedule Maintenance of IT equipment’s and network. Manage proper inventory documentation of IT Assets. Installation Of Active directory, DHCP, DNS Domain Controller Virtualization on ESXI Knolodge of MCSA and CCNA Routing and Switching and other Servers related services Installation Of Network Cameras HIKVISION CCTV and also Troubleshooting.




Skills: MCSA · CCNA R&S
(i) Responsible for installing, maintaining and repairing hardware & software components of the organization’s computer systems.
(ii) System & software troubleshooting.
(iii) System configurations including email and domain logins
(iv) OS installation on laptop & desktops.
(v) Solve queries through remote sessions.
(vi) Documentation work.
(vii) Network devices configuration.
(viii) Resolving hardware issues
(ix) Providing technical assistance for organization’s IT systems.
(x) Keep record of IT inventory.

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