Investigating trouble tickets (TTs) based on logical grounds and to reply effectively and quickly.
Communicating with clients either on Phone or Email to resolve any technical problems they are facing.
Monitor organizational Servers to ensure to breach has been performed into the organizations secure servers.
Perform Audits of the systems and services that have been provided to clients and keep an updated record of things.
Liaising with multiple DCs either to get new services or to resolve any technical issue that has occurred at their end to ensure provision of smooth service to organizational clients.
Proactive monitoring of server stability i.e. health checks including CPU Load, Disk Load and Bandwidth Utilization.
Design and implementation of Linux/windows based servers to meet the organizational goals in aspect of technical support.
Working with Control Panels like WHM/cPanel, Plesk and Directadmin.
Hands on experience on web services like Apache and httpd.
Provide DDoS protection for web sites through its service BlockDOS.
PHP, MySQL databases.

▪ SUPERNET LIMITED
SUPERNET offers a wide range of data networking solutions to its customers which include Satellite & Fiber Optic based Managed WAN Services, Digital Microwave Radio Connectivity to Establish Enterprise Networks, Transit Internet, Broadband Internet Access.
As a Technical Support Officer, I am responsible for managing all technical complains, coordinating and ensuring timely completion of tasks assigned on a day to day basis and reporting directly to H.O.D. My specific roles and responsibilities include:

• Make all records of Customer\'s complain on MS Excel, Then analyze and resolves those problems through online software.
• Prepare a report of resolved and pending complains daily then send that reports to all the H.O.Ds.
• Contact to vendors if there will be any major issues which are not in governs.
• Resolve the issues as soon as possible to make the user relax and comfort.

Hitech Network Limited is the leading telecommunication company in Pakistan. Basically this company is a subcontractor which takes contracts with HUAWEI AND UFONE COMPANIES and all kinds of maintenance and deployments of towers.

I am working in this firm as a BSS Engineer, my specific roles and responsibilities are:

• Fill the online ISDP form on sites.
• Resolve the technical faults of cables.
• Make summary report of security issues.

KHL is independent Pakistan Company based on Karachi with the territorial network of Pakistan, KHL is expanding the telecom. Network Infrastructure Survey Analysis and Design. Base Station Design and Deployment Exterior resource Management.

As a RF officer, my specific roles and responsibilities are:

• Wireless Tower (radio) Link Deployment and maintenance.
• Antenna and RF solutions.
• Optical Fiber network Implementation.
• Hardware solutions and maintenance.

Pakistan Telecommunication Company Limited (PTCL) is the leading telecommunication company in Pakistan. The company provides telephonic and Internet services nationwide and is the backbone for the country\'s telecommunication infrastructure despite the arrival of a dozen other telecommunication corporations, including Telenor Corps and China Mobile Ltd.

In this organization, I assisted some seniors Engineers in Switch rooms, Transmission Rooms.

• Initially, I visit switch room and the seniors teaches us about fiber cables, coaxial cables and some other.
• Then gained some basic knowledge of radio over fiber (RoF), access network, metro network and core network.