Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
概要
Pursuing an innovation and research driven career in the field of Information & technology to solve real life problems. Enthusiastic to learn new tools and technologies to be a diversified skilled individual.
项目
工作经历
Customer Support Executive
- Interaction with customers via Calls and social media platforms to answer their queries, providing product/service information, resolving Complaints and issues
- Evaluation and Analysis of the daily complaints, Gathering customers concerns and ensuring their queries are resolved in the specified Turnaround time(TAT)
- Submission of formal and informal queries to the management and help the management to make policies according to the customers’ demands
- Designing strategies to resolve customers’ issues by interacting with other departments
- Supporting IT team in order to define use cases to make Magento based Ecommerce platform error-free by highlighting bugs and errors
Network Supervisor
Responsible for up & running companys wired & wireless network. Installation, Troubleshooting & Configuration of routers, switches & Aruba APs through VC.Â
Assists the IT Manager in developing LAN enhancements, Server maintenance, System backups, Network sharing
IT System Administration in windows & Linux environment, Installation and troubleshooting of Oracle9i, Oracle Developer Forms & reports, Hotel Management System (Munshi) and other operational applications.
Provides end-user support to employees and guests for technical issues.
Evaluations and Determinations for repair needs of Computers, Printers, Scanners, Switches, Routers, Access Points and other related equipment
cctv cameras (hd & ip cameras) installation, configuration and troubleshooting
Coordination with IT vendors
Junior web Developer
Rebuilt the client\'s blogging website using wordpress, core php, html & css
Customized the themes to change the look & feel of the website according to the requirements
Wordpress theme enhancements to add new features
Conversion of static web pages to responsive using bootstrap framework
