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概要
Almost more than ten years of my career I worked with Direct Customers of the companies.
People mainly think that it is the most difficult thing to satisfy a customer due to rapid increase in the area of technology and Globalization . BUT what I believe is WHAT EVER YOU THINK YOU CAN DO IT.
Having a vast experience in the field of Customer Service throughout my career, I used my skills and experience to ensure that a company delivers the highest standards of service to customers. Depending on the size of the business both at UFONE and Askari Bank, I am and was supposed to deal directly with customers’ inquiries and complaints. In other words my aim is to maximize customer satisfaction.
I used to establish and monitor standards for customer service in any company where I work, using a recognized benchmark. These standards helped me to measure a company’s performance against its benchmarks and identify areas for improvement. Such things enabled me to handle different aspects of service, such as time to respond to an inquiry, the number of calls or customers I handle in a given period of time or number of sales I achieve in specific time.
I used to encourage all my colleagues and juniors to display the highest standards of service at all times, e.g identifying tasks that are critical to maintaining customer satisfaction levels.
项目
工作经历
Hub Coordinator
Satisfying customers at Daraz Shop by answering their queries and complaints as per Daraz SOPs
Taking customers returns as per Daraz return policy and guide about refund process on daily basis.
Directing all operational aspects including customer service, human resources, administration and operations in accordance with the Daraz Shop objectives.
Providing training, coaching, development and motivation for Staff personnel.
Manage the after sales flow of walk in customers.
Strong follow up of delivery fail parcels at hub and educate sellers to pick within defined timeline.
Strong check on SLA of reverse (delivery fail) parcels.
Educate and train the sellers on DEXPORT(Alibaba) and its sign-up process.
Meeting the Productivity and Quality KPI as per target assigned.
Supervisor Sales & Marketing
Look after sales of CCTV installation on different locations all over Pakistan.
Follow up clients regarding services, feedback and complaints.
Run different marketing campaigns on social media through Facebook.
Train staff regarding CCTV new tech when and where required.
Worked with different cooperate clients during my tenure.
Customer Service Representative
Answering phone calls of valuable corporate customers and respond to them according to their queries, complaints and feedback.
Probe to obtain accurate information which can help in solving customer’s problems.
Worked on different operations like Prepaid, Postpaid and Cooperate clients.
5 Months rotation in DAVIS road services center Lahore, where launching of Biometric Sims verification of more than 700 customers on daily basis.
Sales & Marketing Specialist
Responsible for the sales of World MasterCard which is premium product to address primarily high net worth customers i.e. CEOs, MDs and Corporate Executives as well as individual employees and business sector.
Check all the necessary documents from the customers related to Askari master card and process the request on high priority.
Keep follow up for our potential clients and inform them about latest promotions and services about Askari master card.
Noted down feedback and complaints if any and process them to concern department in order to improve services.
