As an Operations Manager at NRSP Bank, I have successfully maintained annual deposit figures of over 300 million for three years through effective sales strategies and customer relationship management. I efficiently manage branch operations, including customer service, transactions, and compliance, while ensuring compliance with regulatory requirements, such as KYC, AML, and CFT regulations. Overall, my focus is on ensuring the smooth functioning of the branch, while maintaining strong customer relationships and adhering to all regulatory requirements.

As a Senior Customer Service Officer, my role involved providing exceptional customer service and professional assistance throughout the account opening process. I maintained accurate records and processed account opening documents while performing reconciliations to ensure the integrity of banking operations. I also managed complex customer inquiries and complaints, maintaining strong customer relationships. Overall, my focus was on ensuring a positive banking experience for all customers and upholding the highest standards of professionalism and accuracy in my work.

As a Customer Service Officer, my role involved assisting customers with their banking needs, ensuring accurate and timely processing of transactions, and maintaining compliance with bank policies and regulations. This included conducting clearing of cheques and verifying necessary information to ensure proper processing of transactions. Overall, my focus was on providing exceptional customer service and ensuring a positive banking experience for all customers.

As an Admin & Finance Officer at Alif Ailaan, I was responsible for managing various administrative tasks, including maintaining staff calendars, organizing team meetings, managing storage and post, and coordinating with service providers. Additionally, I oversaw the usage and maintenance of all equipment, supervised support staff, maintained files and documents, and liaised with other departments to ensure smooth logistical operations. I also handled day-to-day IT queries and technical requests, and performed general administrative duties such as responding to emails, ordering stationery, and organizing events. Overall, I fulfilled all duties assigned by my supervisor to maintain an efficient and organized office.

As a Consultant Supervisor for Village Profiling Activity at GBRSP, my responsibilities included introducing GBRSP to the community, mobilizing the community, and conducting focus group discussions in 53 villages of District Nagar. The purpose of these discussions was to gather detailed data for village profiling, covering all important sectors and their main issues and possible solutions. Overall, my focus was on effectively engaging with the community to gather relevant data and insights that could inform future development programs and initiatives in the region.

As the Manager of HR & Admin at SERVE, my responsibilities included maintaining and updating the staff calendar, organizing team meetings, and managing the recruitment process. I worked closely with service providers for various administrative needs, performed general administrative duties, and managed correspondence related to administration and finance. Additionally, I oversaw the usage and maintenance of all equipment, supervised support staff, maintained files and documents, and liaised with other departments to ensure smooth logistical operations. I was also responsible for carrying out daily HR-related administrative duties, dealing with day-to-day IT queries, and some technical requests. Overall, my focus was on maintaining an efficient and organized office while ensuring the confidentiality of all information and upholding the highest standards of professionalism.

As Supervisor for the CGPA-RSPN KFW Health Protection Program Survey in KP & Gilgit Baltistan, my responsibilities included developing and finalizing the survey roll-out, developing progress and monitoring reports in the survey application, preparing an HR plan, and arranging survey teams with sufficient numbers of enumerators and district supervisors. I also provided daily supervision of field teams and made all logistical arrangements for the fieldwork, kept documentation that ensured households could be identified for follow-up surveys, maintained financial records of all expenditures during the survey, and ensured the daily submission of survey data. Overall, my focus was on ensuring the successful implementation of the survey and ensuring that all data was accurately recorded and submitted in a timely manner.

As a Human Resource Development Officer at SRSP, my responsibilities included preparing staff training plans and marketing community development training programs. I planned, designed, coordinated, and facilitated capacity building activities at organizational, community, and commercial levels, designed manuals for different staff and community training, and compiled final reports for training programs. I also established linkages between government departments and rural communities for better and more effective service delivery. I represented SRSP on different forums at local, national, and international levels and was responsible for budget preparation, management, and basic assistance for community training. Additionally, I executed logistics for training events, maintained records of participants trained during trainings/workshops in MIS, and served as the focal person for capacity building activities under different projects. Overall, my focus was on ensuring effective capacity building and training programs for staff and communities.

As Office Manager at MS Techno Trade (PVT) Ltd., my core responsibilities included day-to-day HR operations, maintaining and updating office files and reports, and corresponding with contacts on various tender calls. I also fulfilled documentation formalities and enlisted international suppliers for representation in Pakistan, handled office administration and staff logistics, and supervised office inventory. Additionally, I was responsible for filing monthly and annual returns of income tax and sales tax, maintaining vehicles, ensuring the connectivity of network printers, and preparing invoices and credit notes. Overall, my focus was on maintaining an efficient and organized office while ensuring compliance with all necessary regulations and protocols.

As a Consultant for Focus Group Discussion and Data Analyst on the SEED Project at AKRSP, my responsibilities included holding focus group discussions with different communities for the Post Baseline Survey/Study of the EV-K2-CNR funded project titled \"Social, Economic & Environmental Development (SEED)\" in the Central Karakoram National Park (CKNP) area of Gilgit Baltistan. The focus group discussions were conducted to gather data and insights on the social, economic, and environmental impacts of the project on the local community. Additionally, I analyzed the data gathered from the focus group discussions to inform future project planning and implementation. Overall, my focus was on gathering relevant data and insights from the community to ensure the successful implementation of the SEED project.

As a Community Mobilization Officer at IFRC, my responsibilities included identifying district master trainers for refresher courses to Lady Health Workers (LHWs) and Lady Health Supervisors (LHSs). I organized and conducted refresher training courses for LHSs and LHWs regarding FP-PAC awareness raising campaigns, community mobilization, and communication skills. I enabled LHWs and LHSs in strengthening Community Health Committees (CHCs) and handled office administration and staff logistics. Additionally, I organized capacity building events for CHC members in collaboration with LHWs and LHSs, developed linkages among departments, CHCs, local organizations, local governments, and other INGOs, and explored ways for future partnership in the target areas. Overall, my focus was on promoting community mobilization and strengthening health systems in the target areas through effective training and capacity-building programs.