Seeking a challenging position through which my complete skills passion for excellence will be utilized. I will be an active employee who contributes to the mission, vision and values of the company and will interact, on a professional level with other employees. To give excellent performance, and to translate knowledge skills and abilities to enhance the value of the organization.
Inbound officer & Collection Officer
first solution management services
Warehouse In-charge & Data Entry
PEL (Pak Elektron Limited)
Responded to customer problems of overdue payments through telephone.
Communicated terms of sale, service and contract with customers.
Resolved account disputes of customer with immediate action.
Prepared records of financial status and collection practices of customers.
Monitored correspondence and documents available in all forms.
Provided collection and skip tracing activities to verify customer reliability.
Assisted in asset verification functions and unpaid collection accounts.
Conducted research on historic data and past collection strategies.
Enter and updates data daily.
Ensure that entries are correct and complete.
Answer main phone line and directs callers to appropriate.
Generate daily and weekly reports .
Prepare and complete orders for delivery or pickup according to schedule
Receive and process warehouse stock products (pick,unload,label,store).
Answer customer telephone calls regarding existing account.
Make requested policy and account change
Respond to questions and concerns about service and escalate calls appropriately
Consult with customer to evaluate needs and determine best options
Counsel customers on options for service coverage
Upgrade services and offer additional service package or option
Consistently improve customer satisfaction through resolution of conflicts, issue and Concerns.
Develop and implement sales strategies and work with the team to achieve sales performance targets of the designated region and delivering on key performance indicators. Coach the sales team on field and guide them to add value to every customer interaction and experience.
Worked at all stations in the restaurant
Welcome customers as they arrive and ask for seating preferences
Seat customers and offer welcome drinks and menu
Take food and beverage orders punch on System
Ensure order delivery to the table in a timely manner
Immaculate knowledge of International Beverages
Ability to deal with customers with friendly gesture and providing them quality time
Communicated with vendors, both verbally and in writing, on matters relating to Excellence room operation.
Coordinated space and table rental and set up furniture for fairs, flea markets and other events during trade shows.
Replenished and removed money from soda and candy machines throughout Hotel.
Coordinated rental of commuter lockers and locks.
Coach employees to ensure 100% compliance.