Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
 Manage large amounts of incoming calls.
 Identify and assess customers’ needs to achieve satisfaction.
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 Provide accurate, valid and complete information by using the right methods/tool
 Keep records of customer interactions, process customer accounts and file documents.
 Take payment information and other pertinent information such as addresses and phone numbers
 Utilize computer technology to handle high call volumes

 Coach and support other team members
 Hire and train new employees for the sales floor or other departments (e.g. shipping and receiving)
 Maintain and monitor store inventory
 Ensure that the store is clean, safe and presentable for customers
 Greet and assist customers as necessary when other sales associates are busy
 Conduct regular audits of the store’s physical and practical condition to ensure quality
 Maintain product levels appropriately
 Interact with the public via social media and maintain the store’s online presence
 Process sales when necessary
 Generate and review daily sales report

 Consistently oversaw inventory control, ordering, storage management and site monitoring.
 Manage handling and receipt, sampling, data entry, dispensing, control substance, distribution and destruction of materials.
 Maintain License files and all support documentation (contracts, compliance assessments, approval documentation).
 Oversaw and performed activities associated with the import and export of raw materials and finished goods.
 Implemented and maintained the effectiveness of the quality system, including preparing and submitting document packages for international regulatory submissions, audits and reporting.
 Responsible for purchasing inventory. Maintained records and data. Processed orders, created signage, maintained inventory and price changes to meet stock.
 Contacted vendors; scheduled and tracked shipments. Coordinated with Managers to regulate efficient freight flow.
 Exceeded expectations of achieved a goal during annual inventory audits