Research and identify solutions to software and hardware issues
Office 365 license configuration
Adobe license configuration
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients

·       Training and Documentation
·       Handling day to day tasks
·       Achieve monthly Target
·       Forward the queries to relevant Dept. and Follow-ups
·       COP (Close of Play) Reports
·       Follow up with all projects and their progress reports
·       Coordination and filling gaps between client and technical support Dept.
·       Managing good relationship with clients, Technical Department, and Management
·      Accepting challenges and additional responsibilities if instructed by Management
Due to Covid-19, they downsize their staff

·       Working at Megaplus as RMA Executive
·       Work responsibilities include but are not limited
·       Handling all warranty cases of Dell & Lenovo PCs, Notebooks, Servers, and Storage daily basis, starting from applying and getting the cases approved from Dell & Lenovo Asia Pacific team in Malaysia.
·       Dispatching the bad part, receiving the good part, and closing the case by sending it to the customer.
·       Correspondence’s/ Communication with customers & Dell Asia Pacific team at Malaysia, TCS
·       Managing support calls
·       Managing Projects documents
·       Youth (Laptop) Project Supervisor handling technically
·       Technical Support to Operations staff (Basic)
·       Internal Coordination verbal & via email, Phone, etc.

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients