• Leading operations of North Region ‘06 Stores’.
• Monitoring operations of 54,000 Sq./ft.in region.
• Forecast overall sales behavior (projections) and formulate & implement periodic sales generative schemes at each outlet level.
• Conduct strategic planning for business growth & development and ensure due implementation at entire area level.
• Design review providing feedback to the design team, latest market trends.
• Dealing with routine staffing issues.
• Updating colleagues on business performance, new initiatives and other pertinent issues.
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Ensuring standards for quality customer service and health and safety are met.

Core Responsibilities:
• Defining, designing, implementing and monitoring Retail Operations SOPs. (Custodian of Retail Operations Manual).
• Improvising the existing retail operations processes to cater the continuous evolving needs of business model.
• Defining, designing and implementing the whole Customer Journey Map as per the organizational business model that defines the desired behavior/action and communication at each touch point.
• Designing and implementing Retail Operations Functional Champs Competition.
• Designing, implementing and monitoring Leader on Duty (LOD) program. (Store Leadership Coaching).
• Designing and implementing Retail Excellence Review System (RERS).
• Leading projects of Store Mega Events including Annual Sales, New Store Launches, Vol. Launches and other promotional activities.

Additional Responsibilities:
• Looking after two stores as Retail Operations Manager (ROM).
• Developing, Designing and implementing Retail Staff Performance Review Systems.
• Conducting trainings of Retail Team.

• Development of retail operational SOPs for each customer touch points.
• Develop internal coaches to lead towards retail excellence.
• To conduct competency based TNA for all levels.
• Design and develop training strategies to help meeting organizational strategic objectives.
• Prepare and manage training budgets for the entire company.
• Devise Training rollout plans and to ensure timely execution.
• Develop internal trainers and ensuring quality training delivery rollout.
• Devise a comprehensive New Joiners Induction Plan (NJIP) which includes classroom and on the job training.
• Develop Assessment Center to create a talent pool for the future rolls and ensuring its execution.
• Develop relationships with all external training resources (both national and international) and arranging training sessions for internal recourses.

• Doing all tiers’ competency mapping as per organizational strategic objective and priorities
• Assessing the needs of trainings by conducting Training Need Analysis (TNA)
• Designing learning models as per organization strategic objectives
• Preparing training budgets and handling budget
• Making Training rollout plans and ensuring the execution
• Develop internal trainers and ensuring quality training delivery rollout
• Designing modules and conducting trainings as a lead facilitator up to middle management level of the organization
• Development of required competencies in newly hired staff through a comprehensive New Employee Induction Plan through class rooms and on the job training
• Launching and managing E-Learning solution for the organization and ensure it effective execution
• Developing relationships with all external training resources (both national and international) and arranging training sessions for internal recourses
• Developing Assessment Center to create a talent pool for the future rolls and ensuring its execution

• Developing required core operational competencies through conducting 5 Mega Campaigns (Good Muslim, Smile Stylo, Sell 1 More, Product Knowledge, Stock Up)
• Development of required competencies in newly hired staff through a comprehensive new employee induction plan
• Designing Modules and Conducting trainings session as a lead trainer (Customer Care and customer Services, Product Knowledge, Selling Skills, Stock Up, Personal Effectiveness Toolkit, Positive Mind Framing, Personal Grooming, Values and Ethics. Coaching The Gateway To Success)
• Launching and ensuring execution of Retail Excellence Management System (REMS)
• Making and executing succession planning for retail staff through a People Development Program (All-rounder )
• Development of potential coaches through a comprehensive coaching project (Coaching the Gateway to Success)
• Conduct Training Need Assessment (TNA) by using different tools
• Design Training Calendars
• Budgeting for Training and Development.
• Developing testing and evaluation procedures
• Arrange external trainers for in-house sessions

 Field visits of the area to identify the implementation gaps for smooth functions of program activities to achieve the set objectives as per designed.
 Ensure 100% Policy implementations in the operations.
 Facilitation of Loan Officers in developing financial reports and budget.
 Mobilize community for awareness of Microfinance services and for participation in project initiatives.
 To monitor all the activities in field as well as in staff.
 Training, coaching and developing branch staff in their technical and managerial competencies.

• Empower personals having conducted trainings for their Technical and soft skills(Customer Care, Delinquency Management, Orientations, Fraud Management, Gender and Development, Monitoring and Screening, Disbursements, Recovery Drive, etc)
• Development of customer services rules,
• Assistance in development of People Development plans
• Assistance in making training modules
• Assistance in making succession plans
• Design Training Calendars
• Maintaining training records