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概要
More than 10 years of experience in the field of Human Resources Management and Organizational Management.
Experienced in Man power planning, recruitment, developing performance management system, developing employee welfare programs, identifying training needs and conducting trainings, grievance handling, developing and implementing disciplinary polices conducting exit interviews.
Proactively conducted internal audits in accordance with ISO and Government Regulatory Authorities. Intense knowledge and experience of office management, maintaining business facilities, vendor management, logistics, housekeeping, customer services, overseeing of activities of coordination department, oversight of inventory supplies and to ensure organizational operations run smoothly by implementing policies and procedures.
工作经历
Deputy Manager Admin & Operations
Assistant Manager Operations
Sr. Manager Operations
Settled HR department and patient coordination department of Ahmed Medical Complex in 2018-2019.
Development and Implementation of departmental policies (HR Department, Administration and Support Services Department, Patient Coordination Department, Supply Chain Management) in accordance with Punjab Healthcare Commission for Ahmed Medical Complex in 2019.
Implemented performance appraisal system for Ahmed Medical Complex in 2019.
Manager Coordination
Maintain safe working practices and adhere to clinical risk management policy and recommendations.
Proactively assist in audit and quality assurance programs.
Adopt the correct administrative procedures when dealing with complaints from patients/relatives following set policies and procedures.
To participate in the staff appraisal scheme in accordance with Hospital policy.
To use proper channels of communication for any problems or grievances related to work.
Handle minor complaints/conflicts with immediate action and follow up.
Administer front desk staff for smooth services rendered to patient.
Maintain personnel files of Consultants, verify their credentials and back ground check wherever is required.
Conduct hospital rounds and make sure patients are getting care which hospital has promised.
Prepare analysis of Patient Feedback and present data before Management Review Committee.
HR Officer
Assist in scheduling tests, interviews and perform background check for new hires.
Administration work and filing of HR department.
Prepare documentation and interview folders for interviews.
Facilitate orientation process for all new hires.
Assist in Internal and External Audit and in rectifications of audit points.
Prepare job advertisements and publish/upload in relevant newspapers/websites.
Conduct initial screening of CVs following the established criteria.
Prepare offer letters/employment contracts and confirmation letters.
Prepare personnel files for new inductions and collect documents for new hires for opening and maintaining files.
Ensure all personnel files are up to date and compliant to HR policies and procedures.
Update existing files as instructed by senior ensuring all the required documentation is on the file.
Handling, managing and keeping track of petty cash and budgeting the expenses related to facilities department.
Managing office Supplies stock and placing orders.
Preparing regular financial and administrative reports.
Supervision & maintaining record of official vehicles & transport.
Duties Applicable in General:
Work towards the achievement of organizational goals.
Maintain good working relationship with the staff members.
Perform other work-related duties and responsibilities as may be assigned by Senior.
