概要

A management Evangelist with a history of success in developing business opportunities besides strong business relations. The breadth of my experience encompasses a diverse range of functions – general management, operations management, customer care, sales, business development, client relationship management, tendering and contracts, strategic alliance development, and more – thereby providing me with an insight into the dynamics of managing and leading a business.

I have an excellent reputation for my ability to reduce costs, increase sales and market share, improve customer service, and drive profitability. I enjoy working in a business oriented environment, motivated by teamwork and the efforts to deliver result for the company. The combination of experience gives me valuable tools to create opportunities, find solutions and identify risks.

项目

Customer care Portal

工作经历

公司标识
Head of Business Development & Customer care
Royal Group of Companies
Sep 2013 - 代表 , Malawi

Business Development and care
Develop and maintain customer Relations
Revenue Assurance and process development
Training and process development
Contracts, tenders and new projects supervision
Process development, implementation and evaluation

公司标识
Subject Matter Expert
wi-tribe pakistan
Jul 2009 - Dec 2011 | Islamabad, Pakistan

Process owner for
Email webchat
Retention support
Billing complaint support team
QA for back.End.support department
Training and knowledge base development

公司标识
Corporate Accounts Manager
Warid Telecom
Feb 2005 - Nov 2008 | Islamabad, Pakistan

Corporate Business development
Corporate account management and care
In-house traininer

公司标识
Manager Administration
Pak Advertising Company
Jan 2003 - Mar 2004 | Islamabad, Pakistan

Admin and client services

公司标识
Assistant Manager (Parts Div)
Royal Group of Companies
Oct 2000 - Dec 2002 | Blantyre, Malawi

学历

Preston University
硕士, 工商管理硕士学位, MBA‎
Marketing
CGPA 3.05/5
1999

技能

中级 Adobe Reconciliation
熟练 Business Development Process
中级 Business Plan
熟练 CHANGE AGENT
熟练 Client Relationship
熟练 Collaborative Problem Solving
熟练 Commercial Business
熟练 Concept of Operations
中级 Culture Change
熟练 Developing New Markets
熟练 Food Knowledge
熟练 Haircut Consultation
熟练 Knowledge Representation
熟练 Leadership Skills
熟练 Leading Diverse Teams
熟练 Monitoring Analysis
熟练 nalytical Skills
熟练 Negotiations
熟练 Public Private Dialogue
熟练 Revenue Generation
熟练 Revenue Recognition
熟练 Sales Abilities
中级 Sales Assessment
熟练 Solar Energy Solutions
熟练 Solid organizational skills
中级 staffimg
熟练 Strategic Partnerships
初学者 Strategies
熟练 Strengthening Client Relationships
中级 Strong Computer Skills
熟练 Training & Development
中级 Transaction Process
熟练 رعاية العميل

语言

熟练 乌尔都语
熟练 英语

推荐

简短自我描述
Muhammad Aamir Sagheer
Freelance International Recruiter, AS IT Global HR services | Wyoming, USA
曾与你工作在 wi-tribe pakistan

Zafar is the definition of performance. Someone who always gets the job done.

Zafar 联系人

Adnan Mirani
Razaque Steels Pvt Ltd.
Muhammad Masood Akhtar
Mohamed abdulrahman al bahar Caterpillar dealer