Training regarding all sops of Billing and Technical information to all Ufone supervisors and officers of the K-E Campaign.
 Responsible for coordinating between K-Electric 118 Response Centre and Ufone end Campaign.
Assisting officers with questions regarding the product query.
Coordinating directly with the relevant office regarding customer complaints received.
Monitoring on going breaks with respect to open call volume from the relevant department.
To effectively manage customer queries and their complaints to relevant department.
To manage Inbound Calls within agreed parameters, dealing with and owning the enquiry.
Participate in meetings to improve utilization, resolve customer service issues and manage workload of the team.
To update sop related documents regarding Billing and Technical FAQ\'S upon request.
Assisting the team to develop and improve on standard operation procedure.
Coordinating with relevant department regarding new updates about technical and billing information and to manage daily call volume.
Listening and evaluating calls of CSE on daily basis to improve quality standards.
Managing Floor and wallboard on the same time to maintain service level.

Sales & Business Development:
Full responsibility of all clients
Prepares action plans for effective search of sales leads
Proactively identify and pursue sales opportunities
Promote and safeguard satisfactory and profitable CRM
Initiates and coordinates development of action plans for sales
Responsible for resources and services/n selling
Provides timely, accurate, competitive pricing on all completed prospect
Creates and conducts proposal presentations and RFP resp.
Actively enhance customer relationships and seek ways to convert leads into sales.
Achieving sales target and increasing revenue and profitability from existing customers.
Actively engaged in increasing sales and business growth by participating in bidding and
tendering process for new contracts with existing and new customers.
Meeting with key clients at all levels, maintaining relationships and negotiating deals.
Plan strategies for business growth and sales efficiency
Account Management:
Identifying customers’ problems and coordinating with all departments in resolving issues and
enhancing customer satisfaction
Coordinating between sales and other departments to ensure total account management from the
inception of the opportunity to final delivery and collection of monies.
Ensuring complete focus on the customer needs and requirements with aligning their
expectations with SNS capabilities (financially and delivery).
Conduct Quarterly Business Reviews (QBR) with customers to address current status in terms of
delivery of current deals, future expected businesses, financials, and customer satisfaction.
Be member of CORE 3 team (finance, sales & Project) to ensure all sales are doable.
Establish client requirements and expenditure parameters; plan suitable product packages; make
efficient sales presentations.

- Achieve assign deposit targets, net if attrition, on monthly basis (Compulsory)
- Open atleast 20 New No. of A/c\'s on monthly basis (Compulsory)
- Maintain/Submit Customer Rpoert File on (daily/weekly/monthly) basis as instructed (CRF)
- Maintain Sales Call Management List on daily Basis (CML)
- Process complete Account Opening & Closing formalities in strict adherance to BAHL Standards
- Timely submission of AOF to CPU without any discrpancy ensuring that KYC regime is in compliance
with best practices.
- Process all Customer Stop/Release Payments
- Process customer request of ATM, Visa Debit CArd, Internet Banking, E-statements and SMS Alert
- Issuance of Cheque Books, initiate and activation of cheque books.
- Initiate Account Maintenance and withholding Tax Certificate to contrilling branch
- Maintain Internet Banking Register.
Conduct & Attribute:
- Ensure proper attrition management process for sales deposits, the incumbent should know the cause and
remedial measure of deposit withdrawl in his portfolio
- Ensure compliance with the relevent shariah parameters, statutory requirements, laws, values, code of
conduct and policies.
- The incumbent will ensure to get sufficient level of product knowledge/information in accordance to
shariah principles, for statisfaction of customers.
- Refer leads to concern department of consumer products and enhance cross selling in case of any enquiry
from customer.
The BM.- Ensure disicpline and visible co-ordination with fellow colleagues and supervisior
- Ensure that no services/sales related (Mis-sell) complaints are received from customers.
- Represent the bank in the market plance in a proffessional manner
- RM is an integral part of the Branch Team, and his day to day supervision and direction will be conducted
by the BM. However, it is pre-requisite for incumbent to strictly follow the code of conduct of BAHL in
respect of attendance, discipline and dress code

 Provide the highest quality of service to customers over the phone with a positive attitude within the defined
SOPs of the company
 Keep abreast with the latest information w.r.t the products, policies and procedures of the company in order
to handle customer queries and complaints effectively and efficiently
 Ensure strict compliance with New Sales Activation/ MNP SOP
 Provide feedback to the Team Leader on issues and challenges w.r.t his/her job and suggest solutions
 Actively work towards the achievement of daily quantitative targets
 Adhere to the the company’ business code of conduct, corporate policies, guidelines, and statutory
requirements
 Regular attend Team Meetings and other learning initiatives.
 Coordinate and follow-up with multiple stake holders for the resolution of customer’s problems
 Prepare product or service reports by collecting and analyzing customer information.
 Resolve product or service problems by clarifying the customer\'s complaint; determining the cause of the
problem; selecting and explaining the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution

Engro Foods is among the biggest and fastest growing conglomerates in Pakistan with a
vision to cater to local needs with products conforming to global standards
Management Trainee Officer,
As HR Trainee Officer at Engro Food Limited, I am working with the following major
responsibilities:
1) Prepares daily movements in SAP.
2) Maintains the employ progress report in Black boxes
3) Prepare Projected hiring Statements.
4) Prepares employs Termination and other client records on daily basis.
Reporting on the SAP.
5) Liaison with Auditors
6) Correspondence with Trustees

Ali Garh Post Graduate College of commerce and Computer Sciences
I have worked in many systems as Network Operation.
As Computer Lab Administrator