概要

I am an experienced professional and I have been working with large scale industry as well as small startups.


My main area of expertise is in setting up and running dynamic contact center for Small enterprises to meet their need of customer support, troubleshooting and even sales. 

工作经历

公司标识
Administration Manager
Ernst & Young
Jan 2016 - Apr 2018 | Lahore, Pakistan


Enhanced performance of Administration staff through moral building, policy enforcement and incentive introductions. managed teams and shuffled personnel as per their strong points and preferences. installed firefighting system, trained staff for specific emergencies. formulated Safety Management systems and conducted training for the same. liaison with government agencies for smooth operation. ensured inter-departmental operations thru proper distribution of resources, vehicles etc. Monitored & controlled utility, housekeeping and kitchen expenses, analysis of monthly and annual administration department expenses reports and effectively reduced them thru intelligent procurement and stoppage of pilferage. Recommended improvements to the management and administration activities initiatives for the betterment/ development of organization\'s systems.

公司标识
Customer service Manager
Tripdubai. Com
Jun 2017 - Dec 2017 | Dubai, United Arab Emirates

As a 6 month contract for this tourism website, I maintained a content blog for tourists and suggested attractions.
I assisted in hiring of staff for their call center. This staff was trained in tech support for the website and overall processes offered by tripdubai including flight reservation, car rental, hotel bookings and event visits. 
I also assisted in business negotiations with all the local and international organizations that were involved with the website including aligning and acquiring special promotions for tripdubai customers exclusively from organizations like the Ramada hotel Dubai. Fly Dubai, Emirates Airlines, Burj khalifa. Value First, Dubizzle. Com and YAS marina and country club. 

公司标识
Director of Administration
Aircraft Maintenance Engineers Training Institute (AMETI)
Sep 2009 - Dec 2015 | Lahore, Pakistan

Institute Administration, HR, Induction, Training and inter organisation coordination. 😃
Among other things I setup a single shift contact center for handling student coordination, product marketing and general queries regarding the institute.

学历

University of the Punjab
大专, Graphic Design‎
CAD, Advertising, Social Media
Completed
2002
Preston University
学士, , BS Communications & Multimedia‎
2002

技能

熟练 Branch Support.
熟练 Business Negotiation
熟练 Cooordination Skills
中级 CRM Analysis
中级 Drafting Policies
中级 Long Term Business Planning
熟练 Opeartions Handling
熟练 Operations Tasks Management
熟练 Process Operations Handling
熟练 Pursuing News Stories
熟练 Representation Skills
熟练 speak and understand in English ability to type
熟练 Team Building
熟练 علم الأشعة البعادي
熟练 عمليات خدمة العملاء

语言

初学者 法语
熟练 乌尔都语
熟练 英语