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概要
An MBA qualified (UK), management and business operations professional with over three years’ experience in well-known organizations in the UK. I have proven track record of adding value in businesses by adopting an innovative approach to problem solving and developing efficient business processes while reducing complexities.
工作经历
Business Operations manager
• Responsible for managing day to day operations of this multi-site business.
• Identifying, developing and implementing best practices, leading to improved performances
• Providing regular formal and informal feedback to the staffs
• Presenting and maintaining detailed records of daily revenue and cash flows.
• Presenting business performance to senior management team in monthly board meetings.
• Interacting with other managers to track overall progress and maintain business performance of various business units.
• Supervising customer services unit and ensuring that they were in line with customer satisfaction objectives.
• Coordinating with quality control and health & safety departments on regular basis.
• Ensuring compliance with legal and statutory requirements
• Supervise overall planning systems, financial management, control and marketing.
• Organizing the budget of the company in collaboration with relevant budget holders
• Delegating appropriate tasks to relevant team members. Managed a team of 70 team members.
• Scheduling employees, fulfilling daily hours’ requirements and keeping the business sufficiently staffed, whilst staying within budget and fulfilling business needs.
• Reviewing job applications, interviewing and arranging inductions for new recruits.
Strategy Analyst
• Reviewing and analyzing market data while paying careful attention to competitors’ strategies.
• Drafting notes and review points for seniors’ review with clear conclusion of findings.
• Communicating with stakeholders at all stages to complete assignments in a timely and efficient manner.
• Provide analytics and reporting to improve forecasting, align results, and create actionable analysis.
• Perform ad-hoc analysis, as requested, with best practice standards as per group policies.
Accounts Executive
• Promoting specific lines under the guidance of management.
• Resolving customer complaints and queries
• Reporting discrepancies and problems to the supervisor.
• Giving advice and guidance on product selection to customers.
• Balancing cash registers with receipts.
• Keeping up to date with special promotions and putting up displays
