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概要
Experienced Service Quality Officer with a demonstrated history of working in the banking industry. Skilled in Analytical Skills, Customer Service Management, Banking, Complaint Management, and Complaint Investigations. Strong support professional with MBA focused in Islamic Banking & Takaful from Institute Of Management Sciences, Peshawar.
工作经历
Senior Officer-Service Quality-North
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Senior Officer-Service Quality-North
Ensure proper implementation of service standards through key service indicators set by the Bank for Branches. Conduct in depth analysis based on regular branch visits on Monthly basis. Monitor the performance of Branches and suggest action plan to overcome the weaknesses. Enhance service awareness in the attitude and approach of all staff, and also highlight any violations resulting in performing duties as per the standard Performance Indicators.
