Forge excellent working relations with staff, management, professionals, police, and other agencies and supervise prisoner requests and complaints in an appropriate manner in accordance with national and local policies. Direct behavior and activities of over 35 prisoners at one time within custody facility and 10 prisoners while on transit vans on a daily basis in accordance with court custody regulation and legislation. Supervise wellbeing and welfare of detainees and respond to emergency or security breaches in accordance with prescribed policies and guidelines.
• Successfully established and retained professional relationships with prisoners by being a positive role model and inspect incidents and complete objective, factual, and concise reports, while providing evidence in the court of law.
• Strategically positioned as custody officer to manage capacity of prison escort; displayed professionalism, integrity, dedication and attention to detail while performing duties, also commended by senior management for demonstrated exceptional performance.

Trained and oversaw operational teams of 10 head door supervisors within the geographical paradigm of Great Britain and motivated team members to take responsibility for tasks and assignments and provide input on possible improvements. Updated and published safety and security policies and procedures to maintain a clean, safe, and secure environment. Headed crowd control and spectator safety of licensed live music venues of over 1000 customers and kept aware of any current or upcoming security threats through the work force.
• Steered communication meetings on all levels within the organization and delivered exceptional customer service across the whole organizational service area to assure memorable guest experience at all client properties.
• Played a stellar role as an Operations Director and proved instrumental in administering quality and safety audits and devising action plans to prevent any recurrences of incidents.
• Assured smooth operation of the contracted venue while dealing with various situations; praised by local licensees and police department in the borough of Stockport and Trafford.

• Developed and maintained excellent working relations with clients to administer compliance audits, and made adjustments to perform above and beyond defined KPI\'s.
• Designed and maintained security team training plans for all security staff, as well as conducted tests to assess knowledge about the procedures on a regular basis.

• Served as a Security Support Officer and headed the responsibility for administering health and safety of patrons, incident reporting, dynamic risk assessments, and investigations management.
• Promoted to the position of security supervisor for treating customers in a polite manner and devising prescribed action to exceed customers’ expectations.
• Produced and executed positive changes in security policies and procedures on site to attain KPI’s very first time.

• Actively liaised with local intelligence agencies to examine and formulate national and international security reports, determine threats and update top-level management with recommendations.
• Spearheaded over 120 security staff members and steered communication meetings with all levels of internal security personnel to develop, review, and accomplish contracts with outsource security companies for top management.
• Trained employees regarding surveillance cameras, road blockers, override system, CCTV, scanning machines, crisis management plan, and health & safety, investigated security incidents, and produced reports for the management.
• Managed property of 14 acres in terms of loss prevention and security measures and led security operation programs to assure safe and secure environment for employees, guests and visitors.
• Designed, amended and improved security and crisis management plans, practices, and security handout for training purposes at a 5-star outlet, as well as recommended changes to management for installation at Serena project.
• Coordinated with security teams of international delegations to introduce civil security basic measures in to the department and present briefing on safety and security arrangements.

Operational Tasks: Assistance in overall running of the business, day to day management of staff and training; Liaising with supplier’s regularly negotiating purchase prices; Maintaining stock levels daily.

Quality & Cost Control: Responsible for quality control and cost effectiveness of product to improve profitability.

Customer Service: Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.

Provided security services on Manchester Crown Courts Crown Square, Magistrate Courts Minsull Street.

Alarm response on bank holidays and weekends for Manchester Crown Courts.

Supervising and co-coordinating, internal building works after office hours.

Relief for Magistrate courts Minsull Street.

Securing the entrance for solicitors, witnesses and prisoners.

Escorting sensitive case witnesses and prisoners to the court.

Monitoring, tackling and escorting unwanted individuals out of the premises.