Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
概要
13 years experience in Customer Relations, Backend Support,
Quality Assurance, Fraud Control, Office Administration,
Vendor Management, Key Accounts Management and
Training. A proven track record of accomplishments and ability to develop long terms business relations and communicate
effectively.
工作经历
HR & Admin Officer
Coordinated with human resources department to handle payroll and personnel databases.Managed vendor performance to maximize profitability and achieve financial objectives.Aided colleagues, managers and customers through regular communication and assistance.Evaluated operational practices and identified improvement opportunities to develop revisions for systemsand procedures.Managed costs and billing and resolved financial discrepancies effectively through organizationalmanagement of account information using oracle software.
Admin Associate
Maintained personnel records and updated internal databases to support document management.Managed vendor performance to maximize profitability and achieve financial objectives.Managed costs and billing and resolved financial discrepancies effectively through organizationalmanagement of account information using oracle software.Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.Managed company schedule to coordinate calendar and arrange travel.Studied processes, implemented cost reductions and developed reporting procedures to maintainadministrative workflow.Managed agendas and calendars, boosting productivity and improving organizational initiatives.
Phone Banking Officer And Live Chat Representative
Identified issues, analyzed information and provided solutions to problems.Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.Used Microsoft Word and other software tools to create documents and other communications.Participated in team-building activities to enhance working relationships.
Customer Service Representative
Collected customer feedback and made process changes to exceed customer satisfaction goals.Responded to customer calls and emails to answer questions about products and services.Completed data entry to record call notes, suggestions and questions.Answered product and service questions, suggesting other offerings to attract potential customers.Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Relationship Officer
Educated customers about product options and processed purchases.Maintained statistical database of customers using criss & seible for types of customer complaints,resolutions offered by organization and satisfaction rating by customer.Conducted training and mentored team members to promote productivity and commitment to friendlyservice.Logged call information and solutions provided into internal database.
