A seasoned professional with 17+ years of extensive experience in Customer support services, Admin Operations, logistics, administration, and supply chain management within national and international corporate organizations. Proven overseeing expertise end-to-end management procedures, developing business controls, and ensuring compliance. Experienced in the implementation of standard management policies, methods, and procedures.
Ability to manage high-to-critical level projects from planning to scoping, estimation, tracking, and implementing project plans with fixed budgets and deadlines, defining best practices and interfacing during all phases of the program lifecycle.
Highly effective communicator, leadership skills, Innovative thinker, and problem solver focused on finding solutions with strong decision-making abilities—the ability to apply cost-effectiveness through process re-engineering method.
International local Customer Service Management, Customer support Management, Marketing Account Management, Liaison & Coordination, Training & Development, Reporting & Documentation, Transport Management, Fleet Management, International & local Supply Chain Management, Logistics Management, International Procurement, MS Dynamics, Oracle DBS.
Daily & Monthly call logs are shared with Management on predefined timelines
Following immediate live calls action for making the conversion of prospect clients into Leads
Establish and implement policies, goals, objectives and procedures.
Managing corporate and individual clients across the UAE
Zoom & Online Meetings with clients to get Marketing alliances on board
Purchasing, Budgeting and accounting are the basic parts of these activities
Assign employees to specific duties
Provide customer service by greeting and assisting customers
Responding to Customer’s inquiries and complaints through WhatsApp & Live Calls to UAE
Provisional plans for every new store opening in new locations with the support of a launch team which gives us the heads up for an upcoming new location, we have to arrange the Initial Standard Inventory of Phones & Accessories devices
Processing the payments of multiple vendors concerning the ordered request of Shopping Bags for the Store at the end of every month we reconcile our orders and deduct discrepancies amount from the outstanding balance of vendor.
Hard Count / Audit of inventory (Phone & Accessories) via cloud-based software (OPUS) that is run and managed by AT&T.
Every store has access to create the count sheet which shows the In-stock of all items.
Keep Follow-up from Stores about the processing of shipments on a timely basis.
Most of them follow up with the Courier Company with the support of Store Staff about the Reverse logistics process.
Store Duty is to scan them daily as well as on our raised query and to provide us the daily count sheet while conducting the count
If any device is not counted pop-up as a variance and overage for that particular store
We share all of the discrepancies with the store and as well as High Management as well
Resolved all device variances with the support of the Store Team and Sales Executive Lead (SEL)
Prevent loss by resolving Variances & helping stores with the best practice workaroundsDemo Device and ordering of New Security Devices
⮚ Identify new prospect Vendor/Distributor for European Region clients for Cyber Security devices/Licensing
⮚ Weekly meeting with Vendor(s) to overcome/resolve the daily routine issues (e.g. delays in delivery, accidents)
⮚ Follow up with Service Providers to determine the best vendors and distributors’ practices
⮚ Create & apply effective solutions for a smooth Purchase Order process
⮚ Conduct Inventory audits on a bi-monthly basis to analyze the current inventories of Cyber Security devices on time-to-time basis.
⮚ Identifies optimal procedures with coordination from the Vendor side for warehousing and distribution Issues
⮚ Create Sales Quotes for Sales Team support through Microsoft Dynamics & sent them through DocuSign Software
⮚ Build and maintain good relationships with vendors
⮚ Communicate and negotiate with suppliers and vendors to land more profitable deals
⮚ Create Vendors pool backup for urgent processing of US & Non-US orders
⮚ Timely and continuous monitoring is the main core procedure to make the process more smoothly
● Provide constructive feedback about daily procedures
● Build and maintain good relationships with vendors
● Receive & record the daily newly added items for induction in the Main Store department
● Maintain the Arrival records of daily added items for the overall Denim Unit with the Firsthand Report (FHR) to the concerned department as well
● Arrange and supervise the Issuance of required items by 08+ departments on daily basis from the stock of 3500+ items of Main Stores according to Audit Compliance
● Supervise the correct recording of all issued daily stock Items over the ORACLE EBS system.
● Manage, organize, and arrange the available stock with respect to tagging with proper Shelving/Racking
● Daily reporting to Store In charge regarding daily Issued items, Stock Inventory report with Audit concerns
Bank Alfalah
Bank Alfalah Limited was incorporated Its banking operations commenced from November 1st ,1997. The bank is engaged in Islamic Commercial banking and related services as defined in the Banking companies ordinance, 1962.
During past few years, Bank Alfalah is one of the Pioneer in Merchant Acquiriing Business and leading towards the Maximum Market Share it is open up a world of lifestyle privileges and financial freedom that allowed to their Customers to enjoy today's living life.
August 2015 till to date
Merchant Acquiring Operations
Deals with numerous Corporate clients of Pakistan including PIA, MOEVENPICK Hotels, Avari Towers, American Express Group Travel AEG and so many other Clients for China Union Pay Cards, Credit Cards Manual payments reconciliation.
Analyzed Merchants progress to enhance the Credit card volume create Corporate synergies for better growth of Card culture in Pakistan.
Provided back-end countless support Clients to solve Credit Card payment issues.
Processed Manual Merchant Transactions of numerous Corporate Cliental.
Supervised Merchant South Region Team to maintain current database of POS Terminal Inventory.
Organized, Compiled and arranged Training sessions for Technical Merchant Operations South.
Supervised 04 Merchant Technical Team members across Merchant Opn South Region for Bank AlFalah Merchant Point of Sale POS Terminal and focused on Quarterly Merchant activities.
Processed new Merchants request with enabling the Credit Card and American Express Cards.
Maintain Daily Monthly attendance records of Merchant Operation South Region.
Coordinate to Lahore Head office on Daily Attendance, Stock Inventory POS Terminal deployment reporting.
Administration working
Admin Security Working