Managed overall IT infrastructure and operations of Qordata and Supervised IT support
team to ensure IT services are accessible and available to users across the organization.
- Administer Office 365, MS Azure, MFA, MS Teams, SharePoint, M365 licenses and
MS Intune, ensuring seamless management and access to the resources.
- Administration of MS Exchange 2013 and office 365 hybrid infrastructure including
mailbox, security and migration.
- Managed Microsoft Azure cloud service, with proficiency in provisioning and
monitoring virtual machines, application deployments, and administering Azure active
directory for identity and access management.
- Managed 95 virtual machines and physical servers using virtualization tools such as
Hyper-V, VMware vCenter, ensuring server accessibility and performance.
- Maintained Active Directory, Group Policy, DNS, DHCP, File and Print Servers,
Pfsense (Open VPN), RADIUS, SCCM and RDS.

Managed overall IT infrastructure and operations of Qordata and Supervised IT support
team to ensure IT services are accessible and available to users across the organization.
- Administer Office 365, MS Azure, MFA, MS Teams, SharePoint, M365 licenses and
MS Intune, ensuring seamless management and access to the resources.
- Administration of MS Exchange 2013 and office 365 hybrid infrastructure including
mailbox, security and migration.
- Managed Microsoft Azure cloud service, with proficiency in provisioning and
monitoring virtual machines, application deployments, and administering Azure active
directory for identity and access management.
- Managed 95 virtual machines and physical servers using virtualization tools such as
Hyper-V, VMware vCenter, ensuring server accessibility and performance.
- Maintained Active Directory, Group Policy, DNS, DHCP, File and Print Servers,
Pfsense (Open VPN), RADIUS, SCCM and RDS

Managed overall IT infrastructure and operations of Qordata and Supervised IT support
team to ensure IT services are accessible and available to users across the organization.
- Administer Office 365, MS Azure, MFA, MS Teams, SharePoint, M365 licenses and
MS Intune, ensuring seamless management and access to the resources.
- Administration of MS Exchange 2013 and office 365 hybrid infrastructure including
mailbox, security and migration.
- Managed Microsoft Azure cloud service, with proficiency in provisioning and
monitoring virtual machines, application deployments, and administering Azure active
directory for identity and access management.
- Managed 95 virtual machines and physical servers using virtualization tools such as
Hyper-V, VMware vCenter, ensuring server accessibility and performance.
- Maintained Active Directory, Group Policy, DNS, DHCP, File and Print Servers,
Pfsense (Open VPN), RADIUS, SCCM and RDS

Manage smooth running of IT operations of the assigned countries (Pakistan, UAE)
including Telecom, LAN/WAN infrastructure and End User Devices.
- Responsible to manage end users and connecting remotely, and resolving various
technical issues, including but not limited to (Cisco VPN, RDP, Security Patches, Citrix
Applications, Office 365 User Management, Windows 10, MAC OS, Software upgrade,
Virtualization, Hyper V, Avaya Telephony System, UPS WorldShip, Printers).
- Create, manage, and diligently manage support tickets using Service Now to ensure
effective tracking and resolution of technical problems including Incident, Request and
Change management.

divp- Responsible for managing and providing support to users for onsite IT operations / LAN /WAN /help desk administration activities, including network maintenance, technical support, VOIP Phones, and site security parameters in coordination with the Global Technology Infrastructure team./p
p- Manage and Support the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including Laptops, Printers, Applications, Licenses, Networks, and Servers./p
p- Resolve and Manage the Incidents and ensure recurring Incidents are captured and respective problem records are logged and tracked (RCA / Workarounds)./p
p- Responsible to manage, maintain and monitor the Data Center at the site and providing support in resolving the Level 1 and Level 2 network issues./p
p- Provide support in planning the CAPEX and OPEX Budget with relevant stakeholders and rollout and procurement of IT equipment (PCs, notebooks, Cisco phones, iPhones, iPads, and mobile phones)./p
p- Contribute to large-scale global IT projects and Fully ally with Tech Teams to Manage the Project at the affiliate or site level./p
p- Responsible for the overall management of Stockrooms in Service Now./p
p- Provide support in Project management, Vendor Management, Asset Management./p/div

Managing Service Desk Support (BackOffice, Hardware, Software, and Microsoft Operating System Support for Windows 10), MS Office365, Application Support for Modern Workstations, Microsoft Intune, VPN, Internet and Intranet, Active Directory, DHCP, DNS, etc.
- Responsible to manage and handle the security patches of Standard and Non-Standard Workstations and the Site Security Parameters. (LAPS, WannaCry,
SCCM, SEP, DCSSA, SCADA LAN,).
- Responsible for day-to-day operations of IT infrastructure, Asset Management, Security Patches, ERP Support, and deployment of new technologies and processes that contribute to cost savings and/or productivity improvements. (Zoom Meeting Rooms Solution, etc.).
- Diagnose and Escalate network issues to various stakeholders and provide level 2 support along with a detailed analysis in resolving the issues.
- Communicate with global and local users by providing effective support on Service Now for various IT Processes, Incident Management, Problem Management, and Change management.

Installing and configuring computer hardware, software, systems, networks, printers and scanners.
- Installing, configuring and troubleshooting of HP Servers.
- Planning and undertaking scheduled maintenance upgrades.
- Talking to clients and computer users to determine the nature of problems Investigating, diagnosing and solving computer software and hardware faults.
- Repairing equipment and replacing parts.
- Troubleshooting the access points, active directory, network printers & other network devices.

SCADA and IT engineer