Managing and Monitoring Channel Management; All COCO and alternate channel (Franchise, Service Provider, SIS & IBRS)
Create SOPs to establish guidance and ensure compliance
Formulate agreements and polices tailored to business requirements, ensuring clarity in roles, responsibilities, and expectation for all parties involved. 
Design incentive policies and oversee the execution of these policies.
Implement strategies to manage and control costs associated with channel.
Collaborate with the IT team to develop technological solution
Track and analyze the performance of alternate channel against their set target vs achievement.
Created a variable incentive model that provides flexibility in rewarding partners based on performance, contributing to increased motivation and results
Build positive working relationship with partners to ensure smooth business operations.
Analyzing the data and prepare various reports that provide insights into channel performance, market trends, and areas for improvement.
Address  security & disciplinary issues related to consumer business

Researching and evaluating new business opportunities and customer needs and insights.

Driving the end-to-end scoping, planning, management and delivery of Educational & other special projects.

Working with the Retail team to capture new projects.

Managing campaigns for Educational & new projects.

Build promotion strategies for the projects according to the corporate client needs.

Developing market & consumer insights and analyzing campaign effectiveness and return on investment (ROI).

Working closely with retail team.

MOU & SOP Development according to Service Agreement.

Staff Training & development according to the Projects.

Lead the whole team from initiation of the project till its execution.

Working as a POC for the Client and implement the decided requirements.


Achievements
Promoted to the post of Assistant Manager-Projects from Relationship Executive.

Promoted to the post of Manager Retail –Project Sales from Assistant Manager

Rewarded by gifts and certificate on New Year SE sales of 2017.

Rewarded by cash Prize and certificate on New Year SE sales of 2018.

Certificate for the ‘Best Performance’ for achieving the Highest Sales STI on network of 2018

Lead, Motivate groom team to provide superior customer services
Thorough understanding of RMS Retail related issues
Manage the floor at peak hours support booking staff
Product awareness of consumer bunnies clear understanding of booking SOP of all products
Resolve conflicts to handle annoyed customers
Keep updated information on market trends, conduct gap analysis suggest improvement in processes to MR ABH
Maintain cleanliness hygiene of assigned express center

Achievements
Holder of Best Performance with Consistency Letter.
3 Awards for the Best Performance in a row for achieving the Highest Sales.

Managing a team of 20 CDR agents.
Main job responsibilities include listening to calls, monitoring them, and
making corrective measures to enhance the call quality.
To be product oriented and focusses on defect identification.
Highlighting errors and grey areas of call agents.
Correction of errors and rectification of call agents’ presentation.
Provide training to CDR reporters.
Coordinate with higher management regarding CDR issues.
Maintaining call time of all regions concerned.
Coordinate with regional team leads to prepare fraudulence call cases.


Achievements
Promoted to the post of CDR Team Lead from CDR Reporter.
Achieved Best Performance Award and Certificate.

Responsible of finding, attracting winning new Customers for online advertising.
Responsible of monitoring, managing, directing, and leading sales activities team to achieve assigned targets.
Establishing high level relations with Customers.
Solving Customer queries, complaints, and providing impressive Customer services.
Communicating with customers via out-bound and in-bound calls.
Providing training to new sales agents and call center executives.