Receive, configure, test, install and maintain standard clients systems such as computer and telecommunication
hardware and software, VHF hand held devices, applications, telephony, training material, etc.
Abide by WFP standards while updating the images and installing software.
Assist in administering user access to systems, maintenance of clients systems and equipment by carrying out routine
tasks, such as monitoring peripherals, running systems diagnostics, patch management and system optimization,
removing viruses and bad data, etc.
First level support for the resolution of incidents / problems by managing the trouble ticketing application and responding
to queries, identifying and forwarding issues when appropriated.
Assist in training and support of users of technology and systems such as meetings, databases,
audio/videoconferences, trainings, workshops, networks, etc.
Focal person for Procurement of IT equipment and services, technical specifications, warranty claims; technical
evaluations,
Issue monthly telephone bills to admin
Contribute in maintaining the IT spaces on Teamwork site, IT service catalog and software library
Participate in the deployment and support of all IT related projects and promote their usage
Assist Admin in the inventory and management of IT assets: electrical, radio, communication and computer related
equipment, training material, etc.
Document ICT infrastructure for Karachi office.
Raise Staff awareness on corporate IT policies
Disposal of IT and telecom equipment
update the service catalogue and customize for PO\'s
Provide Inputs for IT Newsletter
Submission of monthly reports on IT activities to CO
Manage and maintain DR site for Karachi PO
Maintain all IT infrastructure at Karachi office including servers, switches, wireless network, firewalls, internet connectivity
Perform Network security upgrade using WFP standard devices: Sonicwall and Ipanema

Troubleshoot a wide range of problems in consultation with the Operations Manager and Chief of Party and FSSP
administrative, programmatic, and technical staff;
Provide Technical support to the Head Office as well as in Nationwide Offices (Peshawar, Swat/Dir and Karachi.
Update, maintain, and troubleshoot whatever issues FSSP staffs have with their workstations
Configuration/setup of network printers and other shared systems, office networks and internet connections, Windows
2003 File Server, Print Server, DNS Server, WINS Server, Cisco gateways, HP Switches, LINKSYS wireless routers,
WAPs and the company email server.
Configuration and Setup of Wireless Routers, Repeaters, DSL Modems, Load Balancer. ASA Firewalls, Databases,
Server/Client Antivirus.
Design, test, and update changes to group policy configuration in Server
Maintain a consistent accounting of software license usage, request new license purchases when appropriate, and
follow up on all licensingrelated
issues;
Maintain regular backups of office data, and periodically test the restoration of them.
Create floor plans, physical and logical network diagrams, bills of quantities, scheduling projections, inventory reports,
site survey reports, and other documents as required.
Obtain and compare price quotes, investigate market capacity, and research locallyavailable
and locally supportable
solutions to a wide range of IT problems;
Provide technical assistance to project staff the preparation and effective use of presentation technologies, establishing,
maintaining, and monitoring effective filing systems, establishing appropriate file sharing procedures.
Provide technical assistance to FSSP staff with respect to meeting whatever IT needs identified within the context of
program implementation;
Prepare periodic progress reports and submit them to the Operations Manager
Establish Telephone Exchange PABX Intercom system.

Installing and configuring appropriate hardware and software as required at FSSP offices
Ensuring high security over LAN in accordance with FSSP IT security policy at all FSSP offices
Technical and training support to FSSP staff at fields, e.g. helping set up for presentations if required, solving minor
computer issues for field staff
Maintaining of FSSP internal telecommunications systems within the main office or field offices
Taking backups and ensures restoration procedures for the LAN and all databases on a regular basis.
Provide technical support to the field offices for their Data Backups and also to followup
with their data backups.
Timely maintenance of all systems particularly at fields, ensuring that the antivirus
software in use is up to date and all
systems have updated virus definitions
Frequent visits to field offices for technical support