概要

Customer Services professional committed to providing high quality service and developing customer relation with 8 years of experince in different sectors.


工作经历

公司标识
Assistant Manager Customer Services
Haidri Beverages Pvt. Ltd
Jun 2022 - 代表 | Islamabad, Pakistan

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公司标识
Customer Service Representative
Haidri Beverages Pvt. Ltd
Oct 2020 - May 2022 | Islamabad, Pakistan

Customer services, Complaints Management, Handling Outbound Call project, Exchange handling

公司标识
Customer Relation Officer
Alkaram Studio
Jul 2019 - Apr 2020 | Islamabad, Pakistan


公司标识
Customer Relationship Officer
Ollykaa Marketing
Nov 2018 - May 2019 | Islamabad, Pakistan

公司标识
Executive Public Relations
Axact Pvt Limited Islamabad
May 2017 - Oct 2018 | Islamabad, Pakistan

公司标识
Customer service Officer
ZONG CMPak Pvt Ltd
Mar 2013 - Jul 2016 | Islamabad, Pakistan

Answer all customer call
Cater their complaints and request
Upsell and Cross sell different packages and services according to customer need.
Working as Quality assurance Officer for 4 months on rotation basis.

公司标识
Customer service Officer
Sybrid Pvt. Limited
Jun 2012 - Oct 2012 | Islamabad, Pakistan

Answer Customer Queries
Activate their SIMS after taking Proper Verifications according to NADRA records
Cross sell different SIM packages and services.

学历

Virtual University of Pakistan
硕士, 工商管理硕士学位, Masters in Human Resource Management‎
Human Resource Management
CGPA 3.8/4
2021
University of the Punjab
学士, 贸易学士, B.com IT‎
Accounts, Banking, Business
所占比重 70%
2011
Raess Ul Ahrar College Of Commerce
中级/A级, 贸易学学生, I.Com‎
Accounting, commerce, Maths Statistic
所占比重 71%
2009

技能

中级 management skill
中级 Analytical Skills
熟练 Client Management
中级 Communications Development
熟练 Complaint Handling
熟练 Conservation Awareness
熟练 Database Management 
中级 Educated
中级 Effective Communication
初学者 Employee Relations Management
初学者 Human Resource Planning
中级 Multi Disciplined
中级 Organised
熟练 Proficiency in English and Urdu
熟练 Quality Control Processes Command
熟练 Quick Learner
熟练 Relations Management
熟练 Selling Capabilities
熟练 Sweeping Knowledge
熟练 Tracking System Monitoring
熟练 عمليات خدمة العملاء

语言

熟练 英语
熟练 乌尔都语