I am working as a Project Officer IT Operations in Project Management Unit – Primary & Secondary Healthcare Department, Government of Punjab. Project Management Unit – Primary & Secondary Healthcare Department established for revamping of 25 DHQ Hospitals & 100 THQ Hospitals of Punjab. I am especially hired for the Management of Project IT interventions like:

Implementation of Hospital Management Information System (HMIS) and Queue Management System (QMS) in 125 DHQs/THQs hospitals of Punjab
Implementation of Public Address System in 40 DHQs/THQs hospitals of Punjab
Provision of IT Equipment in 125 DHQs/THQs hospitals in Punjab
Implementation of CCTV Security Surveillance in 40 DHQs/THQs hospitals in Punjab
Implementation of Medico-Legal Examination System in DHQs/THQs hospitals of Punjab
Implementation of Video Conferencing System in 31 DHQs/THQs hospitals of Punjab
Development of websites of 125 DHQs/THQs hospitals in Punjab
Implementation & Supervision of Online Portals in 125 DHQs/THQs hospitals in Punjab

 Responsibilities (IT Operations)

Ensure that all projects are delivered on time, within the scope, and within budget
Ensure resource availability and allocation
Develop a detailed project plan to monitor and track progress
Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
Measure project performance using appropriate tools and techniques
Manage the relationship
Perform risk management to minimize project risks
Establish and maintain relationships with the client and all stakeholders and third parties/vendors
Create and maintain comprehensive project documentation
Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
Delegate project tasks based on junior staff members' individual strengths, skill sets, and experience levels
Meet budgetary objectives and make adjustments to project constraints based on financial analysis
Develop comprehensive project plans to be shared with clients as well as other staff members
Use and continually develop leadership skills
Attend conferences and training as required to maintain proficiency
Perform other related duties as assigned

Responsibilities (Procurement of IT Hardware / Equipment/Solutions)

Preparation of Tender Documents
Evaluation of Bids
Cost estimates with detailed latest specifications for project-related solution Procurement as per PPRA rules.
Prepare timely bidding (TOR/RFP/Technical, Financial) comparative reports and present them to the supervisor.
Warehouse IT hardware/equipment and delivery along with strengthening linkages within the organization involved in the implementation of the action plan and engaging all stakeholders as necessary.
Handing and taking over IT hardware to Project-related Staff in 125 DHQs/THQs of Punjab.

Responsibilities (IT support & Network)

Manage the Project Management Unit’s official email server, generate new email ID accounts, email inbox quota allocation, email configuration, and provide support to users on email operations.
IT/Desktop support wherever required either on-site or remote site. 
Organize scheduled Video conference meetings daily. CCTV surveillance system monitoring, recording, and troubleshooting.
Managing LAN/WLAN/FTP services. Work closely with Network System Engineers and assist them in troubleshooting of LAN/WAN/Firewall/Servers.

Served as Police Communication Officer (PCO) at Punjab Safe Cities Authority (PSCA), Lahore. I have performed duties in various units of the Operational Wing, Punjab Police Integrated Command Control &Communication (PPIC3) Centre, Lahore including Operations & Monitoring Centre (OMC), Emergency Control Centre (ECC), Dispatch Call Centre (DCC), Access Control Centre (ACC), Electronic Data Analysis Centre (EDC), E-Ticketing (ETC), and Punjab Unified Communication and Response (PUCAR) Centre. My job responsibilities include both technical and non-technical tasks. Work as a bridge between Police and the Public. Integrated tasks between FIA, CTD, Special Branch, Traffic, Rescue and other departments.
Detailed Responsibilities:

Communication Coordination:

Served as the central communication hub between field personnel, emergency services, and law enforcement.
Facilitated clear, concise, and effective communication to ensure smooth execution of city safety protocols.

Monitoring Surveillance Systems:

Actively monitored CCTV networks and other surveillance systems to detect, assess, and escalate security incidents in real time.
Flagged and reported suspicious activity to relevant teams, contributing to the proactive prevention of potential threats.

Emergency Dispatch and Resource Allocation:

Efficiently allocated and dispatched resources, ensuring the right teams were deployed to incidents with minimal response time.
Coordinated rescue or security operations during emergencies, such as traffic accidents, crimes in progress, and public disturbances.

Training and Mentorship:

Trained junior team members on communication protocols, system operations, and emergency management procedures.
Provided hands-on guidance in navigating new technologies and tools used in the Safe City project.

Information Security and Confidentiality:

Maintained confidentiality of sensitive law enforcement and citizen data, adhering strictly to organizational policies and standards.

Reporting and Documentation:

Generated comprehensive reports for each incident, capturing key details and operational actions.
Maintained detailed logs of daily activities, ensuring transparency and accountability.

Technical Operations and Maintenance:

Operated and troubleshot advanced communication equipment, ensuring uninterrupted service.
Coordinated with technical teams to resolve system outages or hardware issues promptly.

Collaboration Across Departments:

Worked closely with police departments, emergency services, and municipal authorities to address incidents efficiently.
Supported inter-agency coordination during city-wide drills, events, or crises.

I have worked in this organization and has gained experience in the field of development, data processing and have technical expertise in software/hardware/network troubleshooting.