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خلاصہ
· An ITIL, CCNA, Azure, MCSE trained and MCS qualified professional with over 10 years of rich experience in Server Administration, Infrastructure & Cloud Administration / Management.
· Expertise in maintaining networks and servers by managing product and capability roadmaps, establishing maintenance procedures.
· Successfully managing and administration of Active Directory, DNS, DHCP, File & Print Server, Exchange, and SharePoint Systems in a virtual environment with exceptional troubleshooting and emergency repairs to minimize business impact and downtime.
. A keen communicator with honed interpersonal, problem solving and analytical skills.
پراجیکٹس
تجربہ
Customer Success Manager
The NAXXA Consulting has become a significant player in the IT market based on the industry experience, successful track record, and the quality of people and technology partners. It is a software company that has developed several products including a SaaS project management application.
As a Customer Success Manager my duties were Provide guidance, training, and recommendations to clients to help them achieve their security awareness programs goals. Analyze client performance trends to provide opportunities for improvement and track any known or reoccurring issues. Provide guidance and feedback on best practices, tips, opportunities, and/or success stories for customer lifecycle management.
System Administrator
The T-Horizon is a premium IT solutions provider. A few of many services provided by T-horizon are Managed services, ICT Infrastructure Solutions, IT Trainings, E-Commerce Solution, Web Application Development and SEO.
As a System Administrator my duties were to manage US and UK based clients remotely. Manage corporate Active Directory domain structure, Domain Controllers, replication, organizational units, disabled accounts. Provide L2/L3 customer support, management email messaging quotas and system resources.
IT Support Engineer
The DPG is a member of Dubai Holding Group with interests in real estate property investment, development and management.
As an IT Support Engineer my duties were to impart regular support in managing desktop/peripheral equipment; perform hardware and software maintenance operations. Resolve infrastructure problems; managed and set-up configuration of PC to domain and patches on the desktops; liaised in maintenance and repair of user PCs. Install and troubleshoot various software including, MS Office, Anti-Virus, and other applications as per business needs. Assist in administration of application servers such as Active Directory, DNS, DHCP, Printer Server, and Backups in coordination with back-office administrators. Ensure updating of IT inventory like Desktop, Servers, UPS, Hub Switches, Printers/Scanners and accessories.
Senior Customer Support Representative
• Provided technical support for Tracking Devices to the customers in different parts of the USA.
