• Coordination with NOC, Sales and Data Center managers to new deploy
and deploy corporate clients for improved operations.
• Engaged with Virtual ISP\'s to resolve their service-related issues via
Whatsapp groups and Phone.
• Engaging with Support and Network engineering teams on corporate
and Home subscriber service related issues.
• Create a Bandwidth graph of corporate customers.
• Allocate IP\'S Corporates and Consumer\'s and resolve the Technical
issues.
• Implemented and maintained DNS server over VM machines for Ipv6 &
Ipv4 and also maintained. Hands-On Mikrotik.
• Engaging in quality control procedures to ensure that services are
efficient and operational.
• Install, configure, test and maintain operating systems.
• Perform hardware maintenance of hosted CDN’s (Akamai ,GGC, FNA,
Netflix).
• Managing and monitoring all installed necessary systems.
• Implemented Zabbix NMS for Monitoring and real-time service checked.
• Create and maintain documentation as it relates to Network and
Services.
• Replacing faulty network hardware components when required.
• Reporting to senior team members and line manager about ongoing
issues.

• Troubleshooting about local and Corporate Sector Switch\'s and Router
related Issues
• GPON ONT devices related Issues [ Modem : Vsol , Huawei ,
Raisecom].
• Network monitoring and fault management for GPON network
• Helped streamline repair processes and update procedures for support
action consistency
• Engaged end users and answered questions via email and phone.