ZRG International (Business Avenue Block 6. P.E.C.H.S)
Integrated Solution Provider for Customer Communication and Relation Management.

Job Responsibilities include:
 Handle tasks of implementing and integrating technical products and systems according to the defined solution.
 Responsible for configuration and installation of physical devices.
 Ask customers targeted questions to quickly understand the root cause of the problem.
 Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
 Responsible for analyzing system logs and identifying potential issues with server systems.
 Monitor and oversee the running of applications to identify and resolve problems, if any.
 Troubleshooting, diagnosing, and resolving the issue via email, on call or remotely.
 Prioritize and manage several open issues at one time.
 Document technical knowledge in the form of notes and manuals.
 Maintain jovial relationships with clients.

Other Activities at ZRG Int.
 Guiding and assisting junior colleagues for In-house IT support.
 Building Free E-Mail Server.
 Building Samba File-Server on Centos 7.
 Also troubleshooting and resolving network issues within office.

SAMBA Bank (Sidco Center, Karachi)
Worked as Resident Engineer for 8th months (December 2016 to July 2017).

Job Responsibilities include:

 To troubleshooting and diagnosing call center issues.
 Ask customers targeted questions to quickly understand the root cause of the problem.
 Issue escalate to their samba internal dept if there is no issue found in ZRG end.
 Responsible for analyzing system logs and identifying potential issues with server systems.
 Monitor ZRG applications.
 Provide technical support via email and on call.
 Maintain jovial relationships with Samba management.

Job Responsibilities include:
 To troubleshoot common hardware/software issues.
 Maintain standard filing system for easy and quick document assess and retrieval.
 Configuration networking devices i.e. router, switches.
 Provide technical assistance to office staffs as needed.
 Assist in software and hardware upgrades.
 Add or update workstations for office staffs.
 Perform routine PC maintenance and updates for performance efficiency.
 Supervise and process help desk support requests.
 Assist in maintaining Internet service, firewalls, and telephone systems.
 Initiate process improvements to better answer user demands.