Over 5+ years of extensive experience in profession of Customer Services, business development , Restaurant chains & Compliance & quality Assurance. Worked with national and multinational companies like Zameen.com, Mozzarella27 and Hospitality Inn
Internal Audit , Customer compliant handling ,
• Assisting Fraud and Control, Compliance and Quality Assurance teams
• Development and implementation of SOPs and Internal Controls
• To Make Sure that policies & Procedures are Available & Followed
• Ensures that the department processes are synchronized with the organization’s vision and policies.
• Ensure Guidelines for employees safety and Security within the organization
• Responsible for the compliance with personal data protection legal requirements
• Responsible for Conducting internal audits and spot checks through different available modes
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Meeting sales target assigned to team.
• Reporting / Data Logging
• To be able to handle employee concerns and provide conflict resolution. To address all employees’ grievances.
• Designing & implementation of work procedures for effective operations
• To motivate the employees in order to meet all targets and create healthy competitive environment through recognition, guidance and incentive programs.
• To ensure that highest level of quality customer care is delivered based on pre-defined quality benchmarks.
• Strategic planning and making important decisions at functional level
• Keen monitoring of team member’s performance in order to keep profiles.