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概要
Seeking a position in network engineering where my dedication, meeting goals, creativity
and the ability to follow through can be utilize for the better growth and profit of the
company.
项目
工作经历
Technical Support Engineer
>Respond to customer queries in a timely and accurate way, complain ticket generating.
• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions (for example, by testing different
scenarios or impersonating users)
• Update internal databases with information about technical issues and useful
discussionswith customers
• Monitor customer complaints and reach out to provide assistance
• Being the customer-facing voice, addressing complex account and billingissues
• Understand about customers regarding how they use billing services, and provide valuable
feedback
• Educate customers on reporting options, alerts and budgets.
• Providing prompt, efficient, detailed, customer-oriented service to customers Work with
customer support peers across the board to ensure a consistent and high-quality level of
support
• Driving projects that improve customer interactions with company’s account andbilling
information
• Actively seeking solutions to customer needs, communicating trends to leadership, and
suggesting innovative solutions on behalf of the customerexperience.
• Closely work with the team to drive resolution of issues for customers.
Internee
Quality Assurance Officer
• Responsibilities to Call the customers and get feedback from
• customer of our services. If there is any issue on networks
• then resolve it Properly.
