As an Executive Director of Research & Development at Salt Range Social Welfare Foundation (SWF), my job responsibilities include:

Research & Policy Development: Conducting research, analyzing data, and creating policies to improve SWF’s programs.
Funding & Grant Proposals: Identifying funding opportunities, writing proposals, and securing grants for SWF’s initiatives.
Training & Capacity Building: Supporting staff development and ensuring that SWF’s programs are data-driven and effective.

As an Assistant Manager of the Facilitation Office at Bahria Enclave, my job responsibilities included: 1. Customer Relations & Support:Assisting clients with inquiries, complaints, and requests related to property matters. Providing guidance on housing schemes, payment plans, and project updates. Ensuring high customer satisfaction by addressing concerns effectively. 2. Administrative & Office Management:Overseeing daily operations of the facilitation office. Managing documentation, records, and correspondence with clients and other departments. Ensuring office policies and procedures were followed efficiently. 3. Coordination with Departments:Acting as a bridge between customers and different Bahria Town departments (e.g., sales, accounts, legal, and development teams). Liaising with the construction and development teams to update clients on project progress. 4. Issue Resolution & Complaint Handling:Addressing customer grievances regarding property handovers, utility connections, and maintenance issues. Escalating unresolved issues to higher management for swift resolution. 5. Sales & Marketing Support:Assisting in promotional activities and customer engagement events. Providing information to potential buyers and investors about available properties and future projects. 6. Reporting & Documentation:Preparing reports on customer feedback, complaint resolution, and operational efficiency. Maintaining records of client interactions and office performance.

As a Research Associate for Pakistan Institute for Conflict and Security Studies (PICSS), my job responsibilities included:

Research & Analysis: Conducted studies on conflict, security, and counterterrorism, analyzing regional trends.
Data Monitoring: Tracked security incidents and maintained statistical databases.
Policy & Reports: Provided policy recommendations, authored reports, and contributed to publications.

As a Research Associate at the Research Institute for Development and Evaluations (RIDE), my job responsibilities included:

Research & Analysis: Conducted literature reviews, analyzed data, and assisted in research design.
Monitoring & Evaluation: Supported impact assessments, field surveys, and report preparation.
Project Coordination: Organized workshops, engaged stakeholders, and managed research initiatives.
Grant Writing: Assisted in funding proposals and identifying funding opportunities.

As a Project Manager at Mustang Security Services (Pvt.) Ltd., Islamabad (Telecommunication Division), my job responsibilities included: Staff Supervision & Performance Monitoring:Overseeing security personnel deployed at multiple sites to ensure efficiency and compliance with security protocols. Conducting routine inspections to evaluate staff performance and adherence to company policies. Investigations & Security Audits:Investigating incidents of theft, mismanagement, and misappropriation of materials/equipment at client sites. Reporting & Recommendations:Preparing detailed investigative reports within specified timeframes. Providing recommendations to improve security measures and prevent financial losses. Coordination & Stakeholder Engagement:Attending and facilitating meetings between various organizations to address security concerns. Communicating with clients, vendors, and internal teams to resolve security-related issues. Risk Management & Fraud Detection:Implementing corrective actions to mitigate financial and operational risks. Process Improvement & Compliance:Suggesting measures to strengthen internal controls and security systems.

Before transitioning into research, development, and management roles, I gained diverse experience in marketing, sales, customer relations, and creative writing. I worked with organizations in logistics, media, advertising, real estate, and insurance, successfully securing corporate contracts, executing awareness campaigns, managing client relations, negotiating insurance policies, and contributing to creative marketing initiatives. This period allowed me to develop a strong foundation in communication, business development, and strategic problem-solving, which I later applied in research and leadership roles.