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概要
Over 7 years of great customer support and technical support experience for US-based companies.
I have excellent commmunication skills, customer service skills, interpersonal skills, customer-facing skills, analytical skills and computer skills. I am motivated to aim the customers and patients with proper satisfaction.
Experienced in Customer service and patient support for SAAS companies.
项目
工作经历
Technical Support Specialist
¶ Voice Support - Answering inbound inquiries coming through Motive's support hotline.
¶ Customer Service Analysis - Collect customer support requests, bugs and relay findings to the product & engineering team to address these issues.
¶ System Evaluation - Evaluate our existing tools and work with engineering to develop new tools that are more efficient and helful.
¶ Performed troubleshooting to resolve different techincal issues.
¶ Provide assistance to customers through email and voice support.
Virtual Healthcare Administrative Supervisor
¶ I started working there as a virtual assistant (Technical Admin Support) and was performing different duties which included downloading CSV's from the Jot forms. Then adding client codes to them and then uploading them to Laboratory information system. After that converting the uploaded CSV's to orders.
¶ Releasing the results for Covid patients from Laboratory information system. I was managing the google voice chats also the queries from the internal groups.
¶ Had done the barcode audit for the patients. Changing the specimen type according to the data provided.
¶ Then I was transferred to another internal company as a Virtual Healthcare Administrative Supervisor where I managed a team of 6 persons. Their duty was to supervise the patients while performing virtual covid rapid test.
Customer Support Supervisor
¶ I started working there as customer support supervisor. I had a team of 12 members performing different duties which included customer support, product shipping, live chat support and email support.
¶ We were coordinating with the orthodontists there in US and Canada and were performing different tasks according to the guideline provided by them.
¶ We worked with both the insurance and cash customers.
Team Leader
¶ I started working there as a Patient Support Representative. There were several duties that were performed which included patient support, scheduling new appointments, following up with the existing patients, coordinating with the medical assistants for the medication, pharmacy calls, chat support and email support.
¶ We dealt with different queries we get from Zocdoc and Zoho. We were in contact with the medical doctors, nurse practitioner and physician assistant there in US and were performing different tasks according to the guideline provided by them.
¶ We worked with both the insurance and cash customers.
Campaign Manager
¶ I started working there as customer support supervisor and with the passage of time I got promoted to campaign manager.
¶ My duties were to handle escalations, billing issues and warranty calls. We were coordinating with the technicians there in US and were performing different tasks according to the guideline provided by them.
¶ We worked with both the insurance and cash customers. All the customer support, part ordering, billing department, chat support and email support was working under my supervision.
Customer Support Representative
¶ I started working there as customer support representative. We were performing different duties which included customer support, live chat support and email support.
¶ We were coordinating with the drivers there in UK and were performing different tasks according to the guideline provided by them.
